Register a domain name
This topic describes the complete procedure for registering a domain name on the Alibaba Cloud platform, covering the entire process from domain name search, information entry, and compliance requirements to post-registration management, to help you register a domain name efficiently and accurately.
Before you begin
Create a registrant profile: On the Registrant Profiles page of the Alibaba Cloud Domain Names console, create a registrant profile and submit it for approval.
A registrant profile stores contact information about the domain name registrant (such as the name or organization name and the certificate number). You must associate a registrant profile when registering a domain name. Creating and verifying the profile in advance speeds up registration. For instructions on creating a registrant profile, see How to create a registrant profile.
A registrant profile must pass review after you submit it. Review usually takes 1 business day and, in some cases, 3 to 5 business days. You can use a profile to register a domain name, transfer domain name ownership, and perform similar operations only when its status is Succeeded. To check the review status, go to the Registrant Profiles page of the Domain Names console.
Register a domain name
Registering a standard domain name involves three steps. For domain names with special qualification requirements, such as .gov.cn, see the Register special types of domain names section.
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Search for and select a domain name: Look up a domain name and check availability.
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Confirm the order and complete the payment: Set the registration period, provide registrant identity information, and pay.
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Verify the registration result and what to do next: Check the status of the domain name in the Domain Names console and complete the required configuration, such as DNS resolution.
Step 1: Search for and select a domain name
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Go to the domain name registration platform, enter a domain name (for example, "wangwang.cc") in the search box, and click Search.
Domain names must follow specific naming rules, such as character type and length limits. For detailed rules, see Appendix: Naming rules for domain names.
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Check if the domain name is available:
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If a Buy Now button appears, the domain name is available.
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If a TAKEN label appears, the domain name is already registered. To acquire it, click Make An Offer and delegate the purchase to Alibaba Cloud.
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If a Buy Now button appears, the domain name is registered but for sale. If you want this domain name, click Buy Now to complete the domain name transaction.
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Under the applicable CNNIC regulations, a domain name that contains "China", "national", "Chinese", "nationwide", "china", "chn", or "sino", or any other Chinese or English characters with the same meaning, must be registered by the corresponding rights holder. An individual or any entity that is not the rights holder cannot register such a domain name without authorization from the corresponding organization, and a registered domain name of this kind cannot be transferred to an individual through a transfer-in. Otherwise, the domain name fails the naming review.
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A domain name that contains content prohibited by the Measures for the Administration of Internet Domain Names of China cannot be submitted for registration and does not pass the domain name naming review. Such a domain name must be transferred to a registrar outside the Chinese mainland.
Alibaba Cloud offers a Smart Naming service. Enter keywords, and the system automatically recommends available domain name combinations to help you find a suitable name.
Step 2: Confirm the order and complete the payment
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On the search results page, click Buy Now next to the domain name you want, add it to your list, and go to the order confirmation page.
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On the order confirmation page, configure the following:
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Registration period: Specify a time from 1 to 10 years.
For a core brand domain name, register for 5 to 10 years to reduce management costs and potentially improve search engine optimization (SEO).
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Registrant profile: The email address must complete email verification Verified, and the profile status must be Succeeded. If you have not created a registrant profile, click Create Registrant Profile and follow the on-screen guidance to create one and submit the identity verification materials.
A registrant profile records the identity information of the domain name registrant, whether an individual or an organization. Under ICANN and registry requirements, every domain name must be associated with a registrant profile that has passed identity verification.
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Promo code (optional): Apply a promo code to get a promotional discount. For information about how to obtain a promo code, see How to get a domain name promo code.
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Read and agree to the Domain Name Service Terms. Click Buy Now and complete the payment.
Payment does not guarantee registration.
Payment submits your registration request to Alibaba Cloud, which then forwards it to the top-level domain registry. Some registrations, especially those for country code top-level domains such as .cn, require a naming review or qualification verification, which takes 1 to 3 business days. Registration is complete only when the status of the domain name changes to Normal.
Step 3: Verify the registration result and what to do next
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Check if the domain name was registered successfully:
On the Domain Names page of the Domain Names console, if the domain name status is Normal, the registration is complete and the domain name can be used. Proceed with ICP filing and DNS resolution.
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What to do next after the registration succeeds:
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Configure DNS resolution: After you register a domain name, configure DNS to point the domain name to your server's IP address so that users can reach your website or application. In the domain name list, click Resolve and add an
Arecord or another type of DNS record. For detailed instructions, see Add DNS records for a website. -
Complete ICP filing: Websites serving the Chinese mainland must have an ICP filing before going online. Go to the Alibaba Cloud ICP Filing system to submit your application. For more information, see Quick start for personal website ICP filing.
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Register domain names in bulk
If you need to register more than one domain name at a time, for example for brand protection or a batch business launch, use bulk registration instead of registering them one by one.
Step 1: Check domain name availability
Go to the Bulk Domain Search page, enter the domain names that you want to check (one per line, up to 1,000 domain names), select the suffixes (more than 60 suffixes are supported), and click Start Search to view the availability of these entries.
Step 2: Register domain names in bulk
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Log on to the Bulk Registration page of the Domain Names console.
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Enter the domain names (separated by commas, spaces, or line breaks, up to 10,000 domain names), or click Import File to import them in bulk.
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Select a Registrant Profile, set the registration period (1 to 10 years), and configure DNS settings and status settings for the domain name as needed.
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Click Next.
Step 3: Complete the payment
After the system creates the bulk registration task, you can:
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Select a payment method (account balance or online payment) and complete the payment immediately.
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Check the progress later on the Bulk Operation Records page, and click Pay Now to complete the payment.
An unpaid bulk registration order remains valid for 7 days. Complete the payment within this period; otherwise, the order expires.
Register special types of domain names
For domain names with the ".Trademark" and ".gov.cn" suffixes, the registration qualifications and procedures are as follows.
".Trademark" domain names
Party and government agency ".gov.cn" domain names
Billing
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Registration fees: Domain name prices depend on the TLD and registration period. You can view the prices for all domain names available for registration on Alibaba Cloud on the Domain Name Pricing page.
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Paid deletion for unwanted domain names:
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Some TLDs support paid deletion during the Add Grace Period (AGP), typically within 3 to 5 days of registration.
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Go to the Bulk Operations - Batch Paid Deletion page and click View Deletion Fee Details to check deletion eligibility and fees.
ImportantDeletion incurs a non-refundable service fee, but the registration fee is refunded. Not all TLDs support this feature, and fees vary.
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What to do next
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Auto-renewal: Enable the automatic renewal feature for a core business domain name, so that a missed renewal never causes you to lose the domain name or interrupt your business.
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Domain name security locks: For important domain names, enable the transfer lock and update lock to prevent unauthorized transfers or changes.
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ICP filing: Websites hosted in the Chinese mainland require ICP filing. Non-filed domain names are blocked.
FAQs
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When registering a domain name, I receive the prompt "The domain name is restricted and cannot be registered."
Register a different domain name or register on the international site. If a domain name contains words such as "China", "National", "Chinese", or "Nationwide", or other Chinese or English characters with the same meaning, such as "china", "chn", or "sino", the corresponding rights holder must apply for the domain name. Adding a hyphen (-) to a restricted keyword does not change the restriction classification.
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I have already paid. Why can't I find my domain name in the domain list?
Go to the Enterprise Service Product Orders page and check if the Order Status of the domain name purchase is Successful.
Alibaba Cloud reviews orders on the same day. If registration information is incorrect, it will be corrected and resubmitted to the registry. This process typically completes within one business day.
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Possible cause: Your account has overdue payments. The system first applied the payment for the current domain name registration to the outstanding balance, causing the new registration to fail.
Solution: Log on to your Alibaba Cloud account. Go to to check your spending records, and then try to purchase the domain name again.
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Possible cause: The domain name you are trying to register is a trademark-protected or premium domain name.
Solution: If a registration fails for this reason, the payment is refunded to your original payment method. You can then register a different domain name.
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After completing payment for a domain name registration, the page has been showing a Registry Review in Progress status for hours without any changes. Do I need to repurchase the domain name?
No, you do not need to repurchase the domain name. The Registry Review in Progress status remaining unchanged for extended periods (hours or even longer) is normal behavior. The review is conducted by the domain name registry, not Alibaba Cloud, and Alibaba Cloud cannot retrieve real-time progress from the registry, so the page does not automatically refresh. You can safely close the page — your registration request has already been submitted to the registry, and there is no need to repurchase or resubmit. After the review is complete, the system automatically updates the status of the domain name and notifies you by SMS. You can check the current registration status on the Domain Names page of the Domain Names console.
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How do I view my domain name order information?
Navigate to the page and view your domain name order information. This includes the price, order status, purchase time, and more.
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What should I do if payment was successful but I cannot find the domain name in the list, or it shows as failed?
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Reason: Successful payment does not mean the domain name is registered. After payment, the domain name still needs to pass the registry's naming review or qualification verification, which typically takes 1–3 business days. If the domain name contains sensitive words, is reserved by the registry, or is a premium/trademark-protected domain name, registration may fail.
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Refund rules: For a .cn or another CNNIC domain name, if the review fails, a refund is typically processed automatically. For a .com or another international domain name, if registration fails because of a naming violation, such as containing a sensitive word, the fee may not be refundable. Avoid using a sensitive word before registration.
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WHOIS shows the domain name is available but Alibaba Cloud says it is registered: This is caused by data synchronization delays. In reality, the domain name has already been registered with another registrar. We recommend choosing a different domain name.
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How to check: Visit the Enterprise Service Product Orders page to view your order status, or check the domain name status changes in the Domain Names console.
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What should I do if I cannot complete payment, receive a risk warning, or encounter errors when purchasing a domain name?
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Browser and environment issues: If you encounter errors such as "Product data error," "500 error," "Region/Province cannot be selected," or "Template checkbox is unresponsive," try clearing your browser cache, disabling VPN/proxy/browser extensions, or switching to a different browser (Google Chrome recommended).
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Add-on service conflicts: Selecting add-on services such as an SSL certificate, Enterprise Email, or ICP Filing Assistant during domain name registration can cause order validation conflicts and errors such as "Module is invalid", "Template is invalid", "Payment error", or "Required module not selected". Deselect all non-essential options, such as the SSL certificate, complimentary email, and ICP Filing Assistant, on the order page and pay for the domain name only. You can buy or enable these services separately after the domain name is registered.
If a complimentary email selection causes a Chinese domain name registration to fail or triggers "Please enter a valid URL", deselect the email option and place the order again.
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Payment risk control: If you see "Payment error — null," "Risk detected," or cannot open the Alipay payment page, use the Alibaba Cloud Self-Service Diagnostic Tool to diagnose the issue and submit an appeal. If your appeal is rejected, you will need to provide a photo of your ID card and transaction/payment records from the last 30 days.
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Alipay redirect issue: If Alipay redirects directly to the password entry page instead of showing the QR code for scanning, exit your Alipay account and try again.
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Virtual merchant account restrictions: Virtual merchant accounts do not support direct domain name purchases. You need to register a direct Alibaba Cloud customer account to proceed.
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Can I submit an ICP filing right after I buy a domain name?
No. The domain name must pass identity verification first. After the verification information is synchronized to the MIIT system, which usually takes 2 to 3 business days, you can submit the ICP filing application. The domain name holder information must match the ICP filing entity information; otherwise, the filing application is rejected.
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Why does my domain name registration fail with a prompt to enter a phone number, but I cannot find where to enter it on the registration page?
This issue usually occurs because you have not created a registrant profile that has passed identity verification, or because the existing profile does not include a mobile phone number. Domain name registration requires a profile that has passed identity verification, and the phone number is entered in the profile, not on the domain name registration page.
To resolve this issue:
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Go to the Registrant Profiles page of the Domain Names console, create a profile, enter the holder information including the mobile phone number, and upload the certificate materials. For detailed instructions, see How to create a registrant profile.
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Submit the profile and wait for identity verification to pass. Verification usually takes 1 business day and, in some cases, up to 3 to 5 business days.
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After verification passes, return to the domain name registration page and select the verified profile from the Registrant Profile drop-down list.
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Submit the domain name registration order again.
NoteA registrant profile is a prerequisite for domain name registration, so create it and complete identity verification in advance. If you have already created a profile but it has no mobile phone number, edit the profile on the Registrant Profiles page to add the number.
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Appendix: Naming rules for domain names
Different TLDs have different naming rules. You must follow the rules to pass the naming review. The naming rules for a Chinese domain name, an English domain name, and a special domain name, for example ".hk".
Chinese domain names
When you register a Chinese domain name, follow these naming rules:
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A Chinese domain name must contain at least one Chinese character. The rest can include English letters (a to z, case-insensitive), numbers (0 to 9), and hyphens (-).
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You can only register either the simplified or traditional Chinese version.
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Most Registries treat simplified and traditional Chinese characters as equivalent. For the same domain name, you can only register either the simplified or the traditional Chinese version. Register the version you intend to use.
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If you have registered the simplified Chinese version of a domain name and need to use the traditional Chinese version, you must first cancel the simplified domain name and then register the traditional one, and vice versa. To cancel a domain name, submit a ticket .
After you cancel a domain name, another party may register it. Proceed with caution.
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The domain name cannot begin or end with an invalid character, such as a hyphen (-), plus sign (+), at sign (@), ampersand (&), or space.
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A hyphen (-) cannot be registered on its own and cannot be placed at the beginning or the end. Different top-level domains have different rules for whether a hyphen can appear consecutively, so the registry system is the final authority.
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For a generic top-level domain such as .com or .net, a hyphen (-) cannot appear consecutively in the second and third characters of the domain name prefix, but it can appear consecutively elsewhere.
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The domain name can contain a maximum of 63 characters.
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Some TLDs, such as .com.cn, .net.cn, and .org.cn, do not support Chinese SLDs.
English domain names
When you register an English domain name, follow these naming rules:
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You can only use English letters (a to z, case-insensitive), numbers (0 to 9), and hyphens (-). Spaces and special characters such as
!$&?are not supported. -
A hyphen (-) cannot be registered on its own and cannot be placed at the beginning or the end. Different top-level domains have different rules for whether a hyphen can appear consecutively, so the registry system is the final authority.
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For a generic top-level domain such as .com or .net, a hyphen (-) cannot appear consecutively in the second and third characters of the domain name prefix, but it can appear consecutively elsewhere.
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The domain name can contain a maximum of 63 characters.
".hk" domain names
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Second-level domain ("***.hk") registration: Any entity or individual from Hong Kong (China), the Chinese mainland, or outside China can apply to register a second-level domain. No certification documents are required, except for the banking and insurance industries.
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Third-level domain ("***.com.hk", etc.) registration: Not supported.
When you register a ".hk" domain name, follow these naming rules.
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Naming rules for Chinese ".hk" domain names
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A Chinese domain name must contain at least one Chinese character. The rest can include English letters (a to z, case-insensitive), numbers (0 to 9), and hyphens (-).
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A hyphen (-) cannot appear at the beginning, at the end, or as the third and fourth characters.
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The total number of characters cannot exceed 15.
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Naming rules for English ".hk" domain names
An English ".hk" domain name follows the same naming rules as any other English domain. For more information, see Naming rules for an English domain name prefix.
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General naming restrictions for ".hk" domain names
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Bank: If the domain name contains "bank" or its Chinese equivalent (银行), any of their English or Chinese derivatives, the letters "b", "a", "n", "k" in sequence, or the Chinese characters "银" or "行", you must provide written consent from the Hong Kong Monetary Authority.
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Insurance: Per the Hong Kong Insurance Companies Ordinance, if the domain name contains "insurance", "assurance", or their Chinese equivalent (保险), you must provide written consent from the Hong Kong Insurance Authority.
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Government: The registration authority rejects public applications for domain names that contain "government", its Chinese equivalent (政府), or related words.
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Reserved domain names: In addition to already registered domain names, the ".hk" domain name registry has reserved some domain names that are not available for registration. The list of reserved domain names is subject to the registry's regulations.
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.cn, .china, .company, and .network domain names
According to the Notice on the Adjustments of Domain Name Audit Standards issued by the China Internet Network Information Center (CNNIC), Chinese domain names that use the .china, .cn, .company, or .network suffix and contain "China", "National", "Chinese", or "Nationwide" must be registered by their respective rights holders. Individuals or non-rights holders are not allowed to register them without authorization.
After successful registration, identity verification materials must be submitted within 5 days. The domain name can only be used after the entity's qualification verification is approved. If an individual or an entity other than the rights holder makes the request, CNNIC will reject the qualification verification and delete the domain name directly.
For example, to register chinalawyersassociation.cn, the request must be made by the rights holder, China Lawyers Association.
CNNIC has authorized Alibaba Cloud to provide registration services for the .cn, .china, .company, and .network suffixes. The following requirements apply to users who register these suffixes on the Alibaba Cloud China site and international site.
Table 1. China site
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User's location |
Registration supported for enterprises and organizations |
Registration supported for individuals |
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the Chinese mainland |
Yes |
Yes |
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Hong Kong (China) |
Yes |
No. We recommend that you register on the international site. |
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Macao (China) |
Yes |
No. We recommend that you register on the international site. |
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Taiwan (China) |
No. We recommend that you register on the international site. |
No. We recommend that you register on the international site. |
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Other countries and regions |
No. We recommend that you register on the international site. |
No. We recommend that you register on the international site. |
Table 2. International site
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User's location |
Registration supported for enterprises and organizations |
Registration supported for individuals |
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the Chinese mainland |
Yes |
Yes |
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Hong Kong, China |
Yes |
Yes |
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Macao, China |
Yes |
Yes |
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Taiwan, China |
Yes |
Yes |
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Other countries and regions |
Yes |
Yes |