Alibaba Cloud provides suggestions for installing, configuring, and troubleshooting the following third-party software to ensure that it runs correctly in the Alibaba Cloud ECS environment.
OpenVPN, VNC Server, Secure Shell Protocol (SSH), SFTP, FTP, and Windows Routing and Remote Access
Web servers
Apache
IIS
Nginx
Databases
MySQL
Microsoft SQL Server
System firewalls
iptables for Linux
Windows Firewall
Support from Alibaba Cloud for third-party software is intended for experienced system administrators and IT professionals. Alibaba Cloud is not responsible for installing or debugging the software, or for implementing any provided suggestions.
For issues that fall outside the scope described above, you can purchase the one-to-one expert service from Alibaba Cloud.
Alibaba Cloud continually improves its services and will offer more detailed support levels in the future. We are committed to providing comprehensive and professional support. Thank you for your continued support.
Appendix: Support scope examples
Third-party software | Supported issues (examples) | Unsupported issues (examples) |
OpenVPN | Troubleshooting internet access issues when using an OpenVPN proxy | Interconnecting multiple OpenVPN servers |
VNC Server | Resolving installation failures | Configuring VNC Server for multiple concurrent users |
SSH | SSH server fails to start | Optimizing SSH file transfer speed |
SFTP | SFTP service fails to start | Configuring SFTP rate limiting |
FTP | Configuring FTP to use system accounts for logon | Using MySQL to manage FTP accounts |
Windows Routing and Remote Access | Cannot access the internet after the service starts | Replacing the Certificate Service for a VPN |
Apache | Configuring Apache log rotation | Optimizing Apache performance configurations |
IIS | 403 error after starting IIS | Writing rewrite rules for IIS |
Nginx | Configuring domain name binding in Nginx | Debugging Nginx plugins |
MySQL and Microsoft SQL Server | Modifying MySQL to listen only on an internal network port | Optimizing MySQL SQL statements |
iptables for Linux and Windows Firewall | Explaining basic iptables policy syntax | Building automated detection and defense tools based on iptables |