Remote Desktop connection fails without an error message

Symptoms

A Remote Desktop connection to a Windows ECS instance from your local computer fails, and no error message is displayed.

Cause

This issue occurs when Remote Desktop connections are disabled on the Windows ECS instance.

Solution

The following procedure uses Windows Server 2012 R2 as an example. The steps may vary depending on your operating system version. For specific instructions, refer to the official documentation for your OS.

1. Connect to the Windows instance by using VNC.

   For more information, see Connect to an instance by using VNC.

2. Click the icon, right-click This PC, and then click Properties.

3. On the Control Panel Home, click Remote settings.

4. On the Remote tab, select Allow remote connections to this computer, click Apply, and then click OK.

5. Try to connect to the server again.

Related documents

For help with other remote connection issues for Windows instances, see the following articles:

• What to do if the message "The remote computer that you are trying to connect to requires Network Level Authentication" is displayed when you connect to a Windows instance

• "An authentication error has occurred. The function requested is not supported" error when remotely connecting to a Windows server

• Remote connection to a Windows server fails and the public IP address of the server cannot be pinged

• A "Connection timed out" error occurs when you remotely connect to a Simple Application Server located outside the Chinese mainland