Service support for ESA and DCDN-Edge Security Acceleration(ESA)-阿里云帮助中心

Find frequently asked questions (FAQs) and service level agreements (SLAs) for Dynamic Content Delivery Network (DCDN) and Edge Security Acceleration (ESA).

Edge Security Acceleration (ESA)

FAQ

Billing FAQ
Site Connectivity FAQ
Product Feature FAQ
Acceleration Service FAQ

Related Agreements

ESA Terms of Service
ESA Service Level Agreement

Dynamic Content Delivery Network (DCDN)

FAQ

Introduction to sandboxes
Why am I still charged or have overdue payments after I purchase a resource plan?
How to disable the DCDN service or stop billing
Does DCDN support wildcard domain names?
Why are fees still generated after the DCDN service is disabled?
How is traffic billed when DCDN is used with other Alibaba Cloud products?
Can DCDN and CDN resource plans be shared, and what is the offset order?
What are the effects of switching the acceleration region?

Related Agreements

Terms of Service
Service Level Agreement