Technical support-Realtime Compute for Apache Flink(Flink)-阿里云帮助中心

This topic describes how to contact technical support when you encounter issues about Realtime Compute for Apache Flink. This topic also describes the scope of technical support for Realtime Compute for Apache Flink.

Scope of technical support

Item	Description
Items supported	Use of the Realtime Compute for Apache Flink console, related consulting services, stability issues and product defects handling. The Realtime Compute for Apache Flink console allows you to perform the following operations: Purchase workspaces. Create workspaces. Scale workspaces. Create and manage namespaces. Consulting services that are related to the features of Realtime Compute for Apache Flink and product defects and cluster stability issues handling. Assistance in the handling of issues, product defects, and requirements in other Alibaba Cloud services that are associated with Realtime Compute for Apache Flink. These services include Object Storage Service (OSS) and Application Real-Time Monitoring Service (ARMS). The service teams of the related services are responsible for the handling of the issues, product defects, and requirements.
Items not supported	Code writing for Realtime Compute for Apache Flink-based business, such as code writing to create an SQL deployment, a DataStream deployment, a Python deployment, a custom user-defined function (UDF), a custom format, and a custom connector, data correctness troubleshooting, performance issues handling, and business migration. Handling of issues that are related to features that are not supported by Realtime Compute for Apache Flink, such as connectors that are not provided by Realtime Compute for Apache Flink. Handling of issues that are related to third-party components that are associated with upstream and downstream storage, such as message queues, databases, and data lakes. Handling of issues that are related to cluster instability or unavailability due to unexpected operations. For more information about unexpected operations, see Limits.

How to contact us

Submit a ticket

Important

RAMRAM users must haveAliyunSupportFullAccesspermissions to submit tickets。You can use your Alibaba Cloud account to grantRAMRAM accounts the corresponding permissions，For more information, seeUseRAMRAM to control permissions of multiple O&M engineers。

Log on tosubmit a ticket。
Enter information about the issue。

Product CategoryselectRealtime Compute for Apache Flink。
ClickSubmit。

DingTalk group

You can scan the following QR code to join the Realtime Compute for Apache Flink group。In the Realtime Compute for Apache Flink group,，you can communicate with other users。 weima

Note

This DingTalk group is only for communication between users，If you have business issues or product problems，pleasesubmit a ticket。

Documentation feedback

If you have feedback about the documentation，you can clickFeedback，to send us your suggestions。

Alibaba Cloud Developer Community

You can also useAlibaba Cloud Developer Communityfor relevant documentation，to further understand the technical architecture of Realtime Compute。

SLA

For more information about the service level agreement (SLA) for the supported services, see Service level comparison.