Use the Alibaba Cloud Management Console

Get to know the Alibaba Cloud Management Console

The Alibaba Cloud Management Console is a web application that provides an intuitive user interface for managing your Alibaba Cloud products. You can use the console to perform tasks such as launching and connecting to Elastic Compute Service (ECS) instances, using Object Storage Service (OSS) buckets, and setting up alert monitoring. You can access the console for a specific product or service from the Alibaba Cloud Management Console home page or the product page. The console also provides information about your account and bills.

Start using products and services

You can access products and services in the console.

1. The navigation pane on the left lists shortcuts to frequently used products and services.

2. In the left navigation pane, click Products and Services to view a complete list of products and services.

3. Click a product or service name to open the console for that product or service.

Add and remove shortcuts

You can add shortcuts for frequently used consoles or remove existing ones.

1. In the navigation pane on the left, click Products and Services to view the full list. To add a product to your shortcuts, click the icon to the right of the product name.

2. To remove a product shortcut from the navigation pane on the left, click the icon next to it.

Change your password

You can change your Alibaba Cloud account password in the console.

1. In the top navigation bar of the Alibaba Cloud Management Console, click your account.

2. On the Security Settings page, click Modify for Logon Password.

3. On the Verify Identity page, select a verification method.

   • If you select By Phone Verification Code, ensure that your phone is accessible and click Verify Now. Then, proceed to step 4.

   • If you select By Facial Scan, click Verify Now and proceed to step 5.

     Note

     Facial recognition is a fast and simple way to verify your identity. We recommend this method.

   • If you select By Contacting Customer Service, click Verify Now and then proceed to step 6.

     Note

     If none of the verification methods are available, you can submit a manual appeal. The review process takes approximately three business days.

4. To change your password using a phone verification code:

   1. In the Verification Code box, click Get Text Message Verification Code. Then, enter the 6-digit code you receive and click OK.

   2. Enter your current logon password, enter and confirm your new logon password, and then click OK.

5. To change your password using a facial scan:

   1. Scan the QR code with the Alibaba Cloud or Taobao mobile app.

   2. Review the authorization statement and click Agree.

   3. Follow the prompts to complete the facial recognition. Enter your current logon password, enter and confirm your new logon password, and then click OK.

6. To change your password by contacting customer service:

   1. Enter your basic information, such as the reason for your appeal, name, ID number, phone number, and email address. Then, click Next.

   2. Upload the required certificate information for the account owner and click Submit Appeal. You will receive the appeal result at the phone number and email address you provided within three business days.

   3. After your appeal is approved, the phone number that you provided is attached to your account. You can then use this phone number to reset your password.

Get billing information

You can obtain your Alibaba Cloud billing information from the console.

1. In the top navigation bar of the Alibaba Cloud Management Console, click Expenses.

2. On the Expenses and Costs page, you can view your account overview, spending details, usage records, orders, and coupon information.

   For more information, see Alibaba Cloud Expenses and Costs.

Set up message notifications

You can set up message notifications in the console, including recipients and delivery methods.

1. In the top navigation bar of the Alibaba Cloud Management Console, click the Message Center icon to open the Message Hub page.

2. In the menu on the left, click Message Receiving Management. A list of all message types appears, showing the recipients and delivery methods for each type.

3. You can change the delivery method for each message type, such as email or text message. By default, messages are sent to the account contact. Click Modify to add or remove recipients.

ICP filing

Internet Content Provider (ICP) filing is the process of registering your website with the Chinese Ministry of Industry and Information Technology (MIIT). An ICP filing is required for all non-commercial websites hosted on servers in mainland China.

To register for or log on to the Alibaba Cloud ICP Filing system, log on to the Alibaba Cloud console and select ICP Filing from the top navigation bar.

Help and documentation

The console provides access to help resources, such as product documentation and the Alibaba Cloud Developer Forum.

In the top navigation bar of the Alibaba Cloud Management Console, select Support & Service > Help & Documentation.

Submit a ticket

You can submit questions about your account or technical issues through the ticket system in the console. Alibaba Cloud will respond as soon as possible.

1. In the top navigation bar of the Alibaba Cloud Management Console, select Tickets > Submit a Ticket.

2. On the Submit a Ticket page, select whether your question is about your account or a technical issue. Click the Ask button for the corresponding category.

3. Select a category for your issue. The intelligent online assistant recommends popular help topics that are most likely to solve your problem.

   Review the recommended topics for a solution. If these topics do not solve your problem, you can submit your question in one of two ways:

   • Click Intelligent Online and describe your problem in detail. The intelligent assistant will provide an immediate answer.

   • Click Create Ticket. A cloud engineer will assist you as soon as possible. For detailed instructions, see Step 4.

4. On the Submit a Ticket page, select a priority for your issue. Enter your DNS resolution address and the full URL. Provide your contact information and a brief description of the problem. Upload any attachments. When you are finished, click Submit.

   Note

   Alibaba Cloud reviews the priority you set for the ticket. If the ticket is confirmed as urgent, Alibaba Cloud will respond within two hours.

5. After submitting a ticket, you can track its progress in My Tickets.

Use mobile devices

The Alibaba Cloud Management Console is also available on mobile devices such as tablets and phones. You can download the Alibaba Cloud application by scanning a QR code in the desktop console or by searching for it in the Google Play Store and the Apple App Store.

Browser compatibility

If you use other browsers or older browser versions, you may experience issues. You may not be able to view or manage resources, and the layout and performance may be suboptimal. If you encounter issues, update your browser or switch to a supported one.