Text message verification FAQ

• Check if your phone's security app has marked the message as spam or junk and blocked it. Make sure you can receive other text messages.

• Confirm that your mobile service has not been suspended due to an overdue payment.

• If you still cannot receive the verification text message after these checks, you must verify your mobile number.

  • If you have changed your number and can no longer access the old one, do not perform any operations. After 24 hours, the system returns the order. You can then enter your new mobile number and submit it for preliminary review.

  • If your mobile number is correct but you have not received the verification text message after a long time, you can resend the message. For more information, see Resend a text message.

• Modify ICP filing information or apply for an ICP filing for a new website (regardless of whether the original ICP filing was obtained through Alibaba Cloud): If the mobile number of the entity leader or website administrator for a successful ICP filing is no longer in use, you can abandon the current ICP filing application. Then, you can re-enter a verified mobile number to complete the text message verification.

• Other ICP filing types: If the mobile number of the owner for a successful ICP filing is invalid, you must first modify the ICP filing information to update the mobile number. Then, you can perform the text message verification. For more information, see Modify ICP filing information.

• Description: In the MIIT ICP Filing Management System, you can click Resend SMS, fill in the information as required, and click Submit. The system then displays the following message.

  

• Possible cause: The mobile number you entered has not been used to submit an ICP filing application, or the number was changed or entered incorrectly. As a result, the system cannot find a matching ICP filing order that requires text message verification.

• Solution: Check whether you entered the mobile number incorrectly or have not submitted an ICP filing application. If you have not submitted an application and need to apply for an ICP filing for a website, you can log on to the Alibaba Cloud ICP Filing system and click Submit ICP Filing to submit the information to the communications administration for review. If you have submitted an application and the mobile number is correct, check if your number has changed. If it has, you must enter the new mobile number.

  Note

  If you confirm that the information is correct but the system still prompts No record found in the verification database, the issue may be caused by the system. Your ICP filing information may have already been sent to the communications administration for review. Please wait for the review to be completed.

• Description: In the MIIT ICP Filing Management System, you can click Resend SMS, fill in the information as required, and click Submit. The system then displays the following message.

  

• Possible causes:

  • You have not submitted an ICP filing application. The system cannot find a matching ICP filing order that requires text message verification.

  • You requested to resend the text message immediately after entering the verification stage. Data synchronization in the communications administration's system requires some time.

• Solution:

  • If you have not submitted an ICP filing application, you can log on to the Alibaba Cloud ICP Filing system and click Submit ICP Filing to submit the information to the communications administration for review.

  • If you have submitted an ICP filing application but immediately clicked Resend SMS, which caused the prompt, do not perform any operations. Wait for the communications administration to send the verification code so you can complete the verification.

If you cannot open the link in the verification text message from the MIIT, you can go to the MIIT ICP Filing Management System to complete the verification. For more information, see Text message verification procedure.

If you receive the prompt "Your text message verification failed. Please verify again.", carefully check the verification code, mobile number, and the last six digits of your credential number for this ICP filing. After you verify the information, enter it again correctly.

If you do not complete the text message verification within 24 hours of receiving the message, or if the verification fails, the ICP filing information is automatically returned to the access provider. The following scenarios may apply.