Provisioning logs

IDaaS records and displays provisioning logs separately, providing a clear overview of all provisioning activities.

In the current version, IDaaS records provisioning logs differently for each synchronization method:

	Inbound	Outbound
Recorded in provisioning logs	Synchronization from an identity provider	Pushed by IDaaS to an application Pushed by IDaaS to an identity provider (not supported)
Recorded as management or user logs	OpenAPI Developer API (not supported) SCIM API (not supported) lazy loading (not supported)	Pulled by an application from IDaaS

Task execution

A task is a collection of provisioning logs.

When a single operation triggers the synchronization of multiple data entries, IDaaS groups them into a task. This makes it easier to monitor the overall execution status.

The task execution list includes the following columns: Direction, Trigger module, Trigger module name, Start time, End time, Trigger method, Status, Status description, and Actions. You can filter the list by time range, direction, and status. Trigger methods include manual and automatic, and task statuses include Running and Partially Succeeded. For tasks that are partially succeeded, the status description indicates the number of failed organizations and accounts. In the actions column, you can view details or re-trigger the task.

Task creation triggers

Trigger module	Task creation	Log entries only
identity provider IdP	Batch import from an IdP (scheduled or manual) One-time full synchronization to an IdP (not supported)	IDaaS synchronizes a single data change from an IdP. IDaaS synchronizes a single data change to an IdP.
application	One-time batch synchronization of accounts to an application	A single data change in IDaaS triggers a synchronization.
account	Manually triggered synchronization of an organization or account (not supported)	-

Provisioning task statuses

Status	Description
Successful	All provisioning requests in the task succeeded.
Failed	All provisioning requests in the task failed, possibly due to network issues.
Partially Succeeded	Some requests in the task failed. You can view the details to investigate.
Running	The provisioning task is in progress. The list refreshes every 5 seconds.
Initial State	This status indicates a rare exception prevented the task from starting. You can re-trigger the task.

Log details

You can view the status and details for each provisioning entry and search the logs.

On the Provisioning Logs > Log details tab, you can filter logs by time range, Direction, Status, or by selecting a related task. The log list includes fields such as Time, Direction (inbound/outbound), Trigger module, Trigger module name, Trigger method, Synced object, Sync type (such as create or update), and Status (Successful or Failed).

If a provisioning request fails, you can view the reason for the failure. After correcting the issue, you can resolve the error in one of two ways:

• Manually change the data. Go to the target system and correct the data that failed to synchronize.

• Re-trigger the provisioning from the source system. Be careful to avoid creating duplicate data.