ForwardAIAgentCall-阿里云帮助中心

Try it now

Try this API in OpenAPI Explorer, no manual signing needed. Successful calls auto-generate SDK code matching your parameters. Download it with built-in credential security for local usage.

Test

RAM authorization

The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.
API: The API that you can call to perform the action.
Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.
Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.
- For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.
- For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.
Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.
Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

Action

Access level

Resource type

Condition key

Dependent action

ice:ForwardAIAgentCall

none

*All Resource

*

None

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	No	Current call instance ID, used only in inbound call transfer scenarios.	call_instance_202******
CalledNumber	string	No	The target phone number for call transfer.	13**********
TransferPrompt	string	No	Prompt message played before initiating the transfer. If empty, the system skips the prompt and plays the ringing tone directly. Default is empty.	Please hold while I transfer your call.
ErrorPrompt	string	No	Abnormal prompt text played when the transfer fails. Default is empty.	We’re sorry, we’re unable to transfer your call at the moment. Please try again later.
CallerNumber	string	No	The caller phone number for the transferred call. Optional. Important By default, the CallerNumber is the agent's phone number after the call starts: 1. For inbound lines, the agent number is the agent’s seat number. 2. For outbound lines, the agent number is the original caller number. Warning Alibaba Cloud lines do not support this parameter.	13**********

Response elements

Element	Type	Description	Example
	object	Schema of Response
RequestId	string	Request ID	550e8400********55440000

Examples

Success response

JSON format

{
  "RequestId": "550e8400********55440000\n"
}

Error codes

HTTP status code	Error code	Error message	Description
400	IdempotentParameterMismatch	The request uses the same client token as a previous, but non-identical request. Do not reuse a client token with different requests, unless the requests are identical.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.