You can customize the voice, welcome message, and smart interruption settings of an AI agent from the console or through API calls.
Use the console configurations
When you create an AI agent in the console, you can configure the following settings:
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Welcome message: The content that is automatically returned by the agent when a user joins an ARTC channel. Example: "Hello."
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Voice: The voice of the agent. You can select one in the console.
Overwrite the console configurations when you start the agent
Console settings are used as defaults. To apply different configurations each time the agent joins a channel, specify the Config field when you call the StartAIAgentInstance operation. These values override the console defaults.
Modify the configurations during a call
You can also modify the following settings during an active call by calling the UpdateAIAgentInstance operation:
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Voice
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Whether to enable smart interruption
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Welcome message
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Volume
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Whether to enable push-to-talk
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Whether to enable voiceprint recognition
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Max silent time for Automatic Speech Recognition (ASR)