After-sales service
Use the After-sales Service page in IoT Edge to report problems with your purchased edge appliances.
Scope of after-sales service
Problems with the hardware, firmware, and accessories of the edge appliance.
Problems with software deployed on the edge appliance.
Problems related to the connection between the edge appliance and terminal devices, data transmission, and data transformation.
Request after-sales service
Log on to the IoT Edge console.
In the navigation pane on the left, choose O&M and Support > After-sales Support, and then click Request After-sales Service.
In the Request After-sales Service pane, set the required parameters, and then click Submit.
After you submit the request, the system automatically creates an Alibaba Cloud ticket. You can track the status of your request in the ticket.
ImportantBy submitting a request for after-sales service, you authorize Alibaba Cloud customer service and technical support staff to use your information, such as your contact details and problem logs, to resolve your issue.