Refund policy
You can upgrade resources for the Internet of Things (IoT) Platform application development service, but you cannot downgrade them. To unsubscribe from purchased resources, you must request a refund. This topic describes the refund policy for these resources.
Refund rules
Refund method
To unsubscribe from purchased resources, submit a ticket. For more information, see Request a refund.
Refund calculation
Refund amount = Actual amount paid × (Total subscription months - Months used) / Total subscription months.
Where:
Actual amount paid is the cash payment for the order. It does not include amounts covered by coupons.
Total subscription months is the subscription duration of the resource.
Months used is rounded up to the nearest whole month. For example, if a resource has been used for 5 months and 16 days, the Months used value is 6.
Refund destination
For more information, see Refund destination.
After a refund is successfully processed:
Any free gifts, such as coupons or extended service periods, are forfeited.
Amounts covered by coupons are not refunded.
The system automatically deducts the refunded amount from your invoiceable quota. Do not request an invoice for the refunded order. This prevents a negative invoiceable quota, which can affect your withdrawal requests.