FAQ

What is the relationship between an Alibaba Cloud account and a Qoder CN account (qoder.com.cn)?

Qoder CN currently has two product lines, each with its own account system:

• Qoder CN (formerly Lingma): Uses an Alibaba Cloud account for sign-in. Subscriptions are purchased and managed in the Alibaba Cloud console (qoder.console.aliyun.com).

• Qoder CN (Full Suite): Uses a Qoder CN account (registered at qoder.com.cn). Subscriptions are purchased and managed at qoder.com.cn.

The two account systems are linked by phone number: you can sign in to both aliyun.com and qoder.com.cn using the same phone number with SMS verification, without any additional configuration. However, subscriptions and Credits for the two product lines are completely separate and non-transferable.

How do I determine which product line I purchased?

Check your order name or commodityCode:

• Contains "Qoder CN (formerly Lingma)" or has a lingma_ prefix: This is the formerly Lingma line. Sign in with your Alibaba Cloud account.

• Contains "Qoder CN (Full Suite)" or has a lingma_CN Full Suite prefix: This is the Full Suite line. Sign in with your qoder.com.cn account.

If you are still unsure, sign in to the Alibaba Cloud console and check the product name in your order details.

Can RAM users use Qoder CN?

Yes, but only with the Enterprise Standard or Enterprise Dedicated editions on the formerly Lingma line. After the primary account purchases a subscription in the Alibaba Cloud console, the administrator assigns seats to RAM users, who can then sign in and use the service in their IDE.

The Individual edition does not support RAM users. Individual edition Credits are bound to the primary account. If a RAM user signs in, their Credits balance is 0, and they cannot access paid features.

What does the error "No Qoder access permission" mean?

This means the signed-in account is not associated with any active subscription. Verify the following:

1. The account you signed in with matches the account used to purchase the subscription.

2. If you are an enterprise member, confirm that the administrator has assigned a seat to your account.

3. If you purchased the Full Suite, confirm that you signed in with your qoder.com.cn account (not your Alibaba Cloud account).

Is qoder.com.cn an Alibaba Cloud website?

qoder.com.cn is the official website of the Qoder CN (Full Suite) product line, operated by Alibaba Cloud. It is a separate product portal from aliyun.com but belongs to the same company. Orders placed on qoder.com.cn are processed through the Alibaba Cloud billing system.

Can Credits be shared between the formerly Lingma line and the Full Suite line?

No. Credits for the two product lines are completely separate:

• Credits from the formerly Lingma line can only be used in Desktop, the JetBrains plugin, and the VSCode extension.

• Credits from the Full Suite line are shared across Desktop, the JetBrains plugin, QoderWork, QoderWake, CLI, and Mobile.

If you purchased a formerly Lingma subscription, your Credits are not visible in QoderWork. To use paid features in QoderWork, you must purchase a separate Full Suite subscription.

What happens when my Credits run out?

When your Credits are exhausted, advanced features such as Agent mode and Quest become unavailable. The system automatically falls back to a basic model that provides limited capabilities such as code completion. You can restore access by purchasing an add-on Credits pack or waiting for the next billing cycle when your Plan Credits reset.

Why is my Credits consumption higher than expected?

Consumption varies significantly across different modes:

Common reasons for higher-than-expected consumption: Agent mode triggers multiple model calls in the background, consuming far more than standard Ask mode. Quest Experts mode coordinates multiple agents in parallel, resulting in the highest consumption. Refreshing or retrying conversations also generates additional model calls. If you encounter abnormal looping caused by a system issue, report the problem through the feedback channel in your IDE.

When do monthly Credits reset?

Plan Credits (the quota included in your subscription) reset based on your purchase date, not the calendar month. For example, if you purchased on July 5, the next reset occurs on August 5. Unused Plan Credits do not roll over to the next cycle and are reset to zero. Add-on Credits have their own validity period and do not reset with the subscription cycle.

How do I check my remaining Credits balance?

• IDE / JetBrains plugin: Click the Credits usage button in the lower-right corner of the window.

• QoderWork CN: Click the Credits usage button in the upper-right corner of the application.

• Qoder CN CLI: Run the /usage command.

• Website (QoderWork / CLI only): Sign in to qoder.com.cn, click your avatar in the upper-right corner, and go to Settings > Usage.

Users on the formerly Lingma line can check their usage in the Alibaba Cloud console (qoder.console.aliyun.com).

Are Qoder CN Credits equivalent to Qoder (international) Credits?

No. Qoder CN and Qoder have different pricing. Credits between the two are non-transferable and cannot be converted.

What should I do if I see "You have reached your quota limit" after purchasing?

This is the most common issue. Follow these troubleshooting steps:

Step 1: Sign out and sign back in

Sign out of your account in the IDE or client, then sign back in to trigger a server-side status refresh.

Step 2: Verify that you are using the latest client version

Older versions may have status synchronization issues. Go to Help, choose About to check your version, and update to the latest version if available.

Step 3: Confirm that your order has been paid

Sign in to the corresponding console and verify your order status. In some cases, the order may still be in a "Pending Payment" state.

Step 4: Verify that your account matches the product line

If you purchased the Full Suite but signed in with your Alibaba Cloud account (or vice versa), your Credits balance will appear as zero. Switch to the correct account to resolve this.

Why does my IDE still show "Trial" or "Community" after I purchased a plan?

In most cases, this is because the client has not refreshed its status. Sign out of your Qoder CN account in the IDE, close the IDE, reopen it, and sign back in. If it still shows the trial edition, verify that the account you signed in with matches the account used to purchase the subscription.

What should I do if I am prompted to complete real-name verification when making a purchase?

Alibaba Cloud accounts must complete real-name verification before purchasing cloud services. Go to the Alibaba Cloud Real-Name Verification page to complete individual or enterprise verification. You can proceed with your purchase after verification is approved.

How do I cancel auto-renewal?

• Formerly Lingma orders: Sign in to the Alibaba Cloud console, go to Billing Management, and then go to Auto-Renewal. Find the corresponding instance and disable auto-renewal.

• Full Suite orders: Sign in to qoder.com.cn, go to Account Center, and then go to Subscription Management to disable auto-renewal.

After disabling auto-renewal, your current subscription remains active until the expiration date. No further charges are deducted after expiration, and the service is downgraded to the Community edition.

How do I request a refund?

• Formerly Lingma orders (5-day no-questions-asked refund): Go to Alibaba Cloud Billing Management and then go to Unsubscribe.

• Full Suite orders: Go to qoder.com.cn, then go to Account Center and choose Subscription Management.

Refund rules are subject to the official Alibaba Cloud refund policy. For more information, see Refund policy.

What should I do if I was charged even though my subscription was automatically canceled?

This typically occurs when auto-renewal has already processed the payment, but the subscription is subsequently canceled due to a payment method issue. Since the charge has already been processed, you must manually request a refund through the corresponding channel (Alibaba Cloud Billing Management for formerly Lingma orders, or Account Center on qoder.com.cn for Full Suite orders).

What happens to my original order after upgrading from the formerly Lingma line to the Full Suite?

See the "Refund rules for original orders" section in 2.2 Credit handling. Your conversation history is migrated seamlessly during the upgrade and is not lost. Refund processing and balance handling for the original order are governed by that document.

How do I request an invoice for an order placed on qoder.com.cn?

Orders placed on qoder.com.cn are processed through the Alibaba Cloud billing system. Sign in to the Alibaba Cloud console with the Alibaba Cloud account linked to your purchase, go to Billing Management, and then go to Invoices to submit an invoice request. If the corresponding billing record is not found on the Alibaba Cloud Invoices page, verify that both accounts are linked to the same phone number and Alibaba Cloud UID.

Can QoderWork use Token Plan?

No. QoderWork CN does not support Token Plan with custom models. QoderWork uses the Credits quota included in your subscription plan. Token Plan is only available for scenarios where models are called directly through APIs.

What should I do if QoderWork frequently returns "Empty response" errors?

This is typically caused by an unstable network connection or a temporary server-side issue. Try the following:

1. Verify that QoderWork is running the latest version (Help, choose About).

2. Check your network environment. Corporate intranet or VPN connections may cause interruptions.

3. If you are on the latest version and your network is stable, report the issue through the feedback channel in QoderWork and include the request_id.

What does "This execution was stopped due to a repeated loop" mean?

This is a safety mechanism in QoderWork. When the system detects that the AI has entered a repetitive loop during task execution, it proactively stops the task to prevent unnecessary Credits consumption. We recommend providing more specific and detailed task instructions and then retrying. If this message appears repeatedly for the same task, report it through the feedback channel.

Why are my formerly Lingma Credits not visible in QoderWork?

Credits from the formerly Lingma line are not available in QoderWork. QoderWork belongs to the Full Suite product line. You must purchase a separate Qoder CN (Full Suite) subscription to access paid features in QoderWork.

How do I assign seats to team members in the enterprise edition?

The process depends on your edition:

• Formerly Lingma Enterprise Standard: The administrator signs in to the Alibaba Cloud console (qoder.console.aliyun.com/instances/teams), goes to Authorization Management, and adds RAM users to assign seats.

• Full Suite Teams: The administrator signs in to qoder.com.cn, goes to the team management dashboard, and adds members (SSO import is supported).

When do enterprise edition Credits reset?

Credits for enterprise edition seats reset based on the purchase date, not the calendar month. For example, if you purchased on the 5th, Credits reset on the 5th of the following month.

Is the VSCode extension still available?

The Qoder CN VSCode extension has been deprecated. We recommend switching to Qoder CN Desktop (a standalone desktop application with the most complete feature set) or the JetBrains plugin. Existing VSCode extension users can continue using it, but no new feature updates will be released.

Is my subscription still valid after the rebrand from Lingma to Qoder CN?

Yes. The rebrand does not affect existing subscriptions. "Lingma" and "Qoder CN (formerly Lingma)" refer to the same product. Your subscription, Credits, and usage history remain unchanged.

What is the difference between Qoder CN Desktop, Qoder CN IDE, and Lingma IDE?

There is no difference. They are the same product under different historical names: Lingma IDE, then Qoder CN IDE, and now Qoder CN Desktop. The functionality is identical; only the name has changed with each rebrand.