Shop activation

Onboarding request

After your enterprise is onboarded, go to the Supplier Workbench. In the navigation pane, choose Shop > Shop Management > Onboarding Wizard to start the shop activation process.

1. Set Shop Type to Pinxiaotong.

2. Enter the Shop Name, Shop Description, Contact Wangwang (enter the shop's Wangwang for online communication, such as after-sales service), and Contact DingTalk (enter the DingTalk ID of the shop owner for business communication).

3. For Shop Platform, the default option is I have a Tmall/Taobao shop. Select the authorization checkbox.

4. Click Log on to Authorize Platform Shop.

5. In the Notice dialog box, select the authorization checkbox and click OK. The system redirects you to the Taobao logon page.

6. Enter the username and password for the Taobao or Tmall shop that you want to onboard, and then click Log on. After you log on, you are redirected back to the shop activation page.

7. Confirm the Shop Configuration information. Verify the Shop Name, Shop ID, and Seller Nickname of the Taobao shop. The system also scrapes product information from the Taobao or Tmall shop. Complete the Product Verification. After you confirm that the information is correct, select the confirmation checkbox and click Next.

Wait for approval

After you submit the shop information, the onboarding status changes to Shop activation in progress. Wait for the application to be reviewed by the Alibaba Cloud operations team.

After the Alibaba Cloud operations team approves the application, go to the Supplier Workbench. Choose Shop > Shop Management > LM Shop Management. On the Inactive Shops tab, click Continue Onboarding to complete the process.

Sign contracts and configure payment information

After you click Continue Onboarding, the Merchant Shop - Onboarding Wizard page appears. The shop onboarding (activation) status is Information approved. Click Next to start configuring financial contracts, which includes signing contracts and configuring payment and collection accounts.

You must sign the contract, the Alipay Secured Transaction agreement, and the Alipay Auto-Debit agreement. You also need to configure and enable collection and payment accounts.

Sign contracts

1. Click Sign Now. You are redirected to the Contract Management page in the previous version of the system.

2. Sign the LinkedMall Supplier Terms of Service, the Special Integrity Agreement for Online Commission, and the Supplementary Agreement on LinkedMall Technical Service Fees and Settlement. After you sign the agreements, wait for the Alibaba Cloud LinkedMall operations team to sign them. After both parties have signed, the Contract Status is updated to .

Configure and enable a collection account

Configure a collection account

You need to use an enterprise Alipay account to enable Alipay Secured Transaction for collecting payments.

1. To the right of Alipay Secured Transaction (Required), click Sign Now to go to the Shop Collection configuration page.

2. When you configure a shop collection account, Alipay Collection (Required) is a mandatory configuration item.

   Important

   The collection Alipay account bound to a Tmall shop cannot be used for payments or be signed up for auto-debit. If you want to use the same enterprise Alipay account for both collections and payments, use a different enterprise Alipay account or register a new one for your shop.

   Alipay Collection (Required)

   Select the Alipay Collection (Required) tab and click Add Account to go to the Enable Alipay Transaction Security page.

   

   Enter the Basic Information, Merchant Information, and Legal Person Information. Read and agree to the , and then click Submit.

   Note

   Ensure that the information you provide is correct and valid to avoid issues with approval and payment collection.

   Log on to the Alipay Merchant Center with your enterprise Alipay account. On the Account Center > My Subscriptions page, sign the Alipay Payment and Settlement Service agreement.

   Note

   The following figure shows the signed status.

   UnionPay Collection

   You do not need to configure this for now.

   Note

   If your Alipay account has already enabled secured transactions in LinkedMall (for example, if you are a supplier from the previous system), you can view the submitted account information in the Supplier Workbench by choosing Configuration > Financial Account > Payment and Collection Account > Collection Account > Alipay Secured Transaction. If the activation fails with the reason Duplicate entry, as shown in the following figure:

   Click Reconfigure. In the dialog box that appears, confirm the account information and click Reconfigure.

   After the configuration is complete, the account status changes to Enabled.

   For more information about how to enable the collection account, see the Enable a collection account section below.

Enable a collection account

1. Go to the Supplier Workbench. Choose Shop > Payment Configuration > Shop Collection Configuration. To the right of the shop, click Configure.

   

2. Select the Alipay account that you want to enable and click Enable on the right.

   Read the Notice in the dialog box carefully, and then click OK.

   

   After the account is enabled, its Status changes to Enabling (Unique). Click View Configuration Information to see the details of the current account.

   

Configure and enable a payment account

Sign up for Alipay Auto-Debit

The supplier technical service fee is usually deducted from the collection Alipay account that you enabled through LinkedMall. If the system fails to collect the fee, which is rare, it will be collected from the auto-debit Alipay account. Before this happens, the LinkedMall operations team will contact you to reconcile the accounts.

1. To the right of Alipay Auto-Debit Signup (Required), click Sign Now to go to the Shop Payment configuration page.

2. Click Add Account to go to the Alipay Auto-Debit service page. Scan the QR code to log on to the enterprise Alipay account that you want to use for the agreement.

   Important

   The collection Alipay account bound to a Tmall shop cannot be used for payments or be signed up for auto-debit. Do not use this type of Alipay account for the agreement. Use a different enterprise Alipay account or register a new one for the auto-debit agreement.

   

3. Read the Alipay Auto-Debit Agreement, enter the Alipay Payment Password for the account, and click Agree and Submit.

   After you sign up, Alipay displays the following page.

   

Enable a payment account

After you sign up for the Alipay Auto-Debit service, refresh the Shop Payment configuration page. From the Payment Account drop-down list, select the signed Alipay account and click Enable.

Read the Notice in the dialog box carefully, and then click OK.

B2B real-time payment

B2B periodic payment

For more information, see B2B real-time payment.

After the configuration is complete, you can go to the Shop > Payment Configuration > Shop Payment Configuration page to view the status. Click Modify Configuration to go to the Shop Payment page, where you can add or switch payment accounts.

Complete the onboarding

Complete the onboarding process

1. Go to the Supplier Workbench. Choose Shop > Shop Management > LM Shop Management. On the Inactive Shops tab, click Continue Onboarding. The system redirects you to the Shop > Shop Management > Onboarding Wizard page.

   

2. In the Financial Contract Configuration section, verify that all contracts are signed and all financial accounts are configured. Then, read and agree to the Important Reminder and click Next.

   

3. After the financial contracts are configured, the system syncs products from your Taobao or Tmall shop. The time required for product synchronization varies based on the number of products.

   

4. Once the Product library synchronization is complete, you can click Confirm Onboarding and Distribute Products to navigate to the Supplier Distribution Workbench > Product > Product Management > Base Product Library page. Alternatively, you can click Confirm Onboarding, Distribute Later to navigate to the Shop > Shop Management > LM Shop Management page.

Sign up for promotional events

After your supplier shop is onboarded, you need to establish partnerships with channel partners through the Merchandising Event Center. This operation is performed in the previous version of the system. For more information, see Merchandising Management and Shop Signup.

Configure channel partner tiers

After you sign an agreement and establish a partnership with a channel partner, you must set their level on the Channel > Channel Partner Management > Channel Partner Management interface in the Supplier Workbench.