This topic describes the refund policy for Machine Translation under the pay-as-you-go and subscription billing models.
For more billing inquiries, go to Pre-sales Consultation or join our DingTalk group (ID: 23369411) to consult with our experts.
Refund rules
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Charges incurred for pay-as-you-go services are non-refundable.
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Subscription refunds follow these rules:
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Unused resource plans are eligible for a self-service full refund within 5 days of purchase.
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If a resource plan has been partially used within the first five days of purchase, you can receive a partial refund for the unused portion.
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Refund amount = Order price - (Consumed amount × pay-as-you-go unit price).
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Resource plans are not eligible for a refund five days after the purchase date, regardless of whether they have been used.
Refund
1. Refund processing: If your cancellation is successful, we typically return the refund to your original payment method within two business days. For more information, see Unsubscribe Fund Flow.
2. Invoicing: After we process a refund, we deduct the refunded amount from your available invoicing credit. Do not request an invoice for a refunded order. This helps you avoid a negative credit balance that could affect future withdrawal requests.
3. Promotional items: You forfeit any promotional items from the original purchase, such as a coupon or an extended service period, upon refund.
4. Refund amount: Refunds only cover the actual amount paid. Used coupons are non-refundable.
Self-service refund procedure
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Log on to the User Center and go to Order Management.
On the Order Management page, click the Unsubscribe In-Use Resources tab. Select a product category tab, such as standard cloud services, and then choose a refund type: 5-day unconditional refund or partial refund.
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Find the resource plan you want to refund (you can filter by product name, instance ID, and order date), and then click Unsubscribe Resource.
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Provide an unsubscription reason. Select the checkbox to confirm you have read the Refund Rules and backed up or migrated all data from the instance. After verifying the refund amount, click Unsubscribe Now.
To finalize the refund, provide an unsubscription reason, agree to the refund rules, and click Unsubscribe Now.