Contact a service provider
If you have issues with a product after purchase, you can contact the service provider for support.
Contact methods
Contact a service provider using the following methods:
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AliWangWang
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400 hotline
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Ticket
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DingTalk
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Online support
If a service provider offers contact methods such as DingTalk and online support, you can find these options on the provider's store homepage and the product details page.
Find contact information
Find the service provider's contact information in the following locations:
In the Marketplace console
- Log on to the Alibaba Cloud Marketplace console.
- In the left-side navigation pane, click My software subscription.
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Find the product you need support for and hover over Contact Us to view the contact options.
The available support channels include online support (Xinfanwangyi), phone (4009030002 ext. 14766), and tickets.
On the store homepage
Go to the service provider's store homepage on Alibaba Cloud Marketplace. Navigate to the list of all products to find the provider's contact information, which may include AliWangWang, DingTalk, a 400 hotline, online support, or an option to submit a ticket.
On the product details page
Go to the product details page for your product. The service provider's contact information appears on the right side of the page. This may include AliWangWang, DingTalk, a 400 hotline, online support, or an option to submit a ticket.