Invoice Management

Invoicing rules

• Service providers must issue an invoice to the user for the full amount paid.

• For the payment portion covered by a coupon, the service provider does not need to issue an invoice to the user. Instead, the service provider must issue an invoice to Alibaba Cloud. Alibaba Cloud settles with the service provider only upon receiving this invoice.

• The Cloud Marketplace issues a commission invoice to the service provider.

• For products or services purchased from a third-party service provider's store on the Cloud Marketplace (https://market.aliyun.com), the service provider is responsible for issuing the invoice to the user. If a user has questions about the invoicing party or payee, they should submit a ticket to contact the Cloud Marketplace.

• The Cloud Marketplace requires that for an order amount over 200 CNY, the service provider must cover the postage. For an order amount of 200 CNY or less, the service provider can send the invoice postage collect.

Procedure

The Cloud Marketplace does not currently support third-party e-invoices. Therefore, service providers must mail physical invoices to users.

After a user applies for an invoice through the Marketplace console, the invoice application appears in your service provider console.

1. Log on to the ISV portal of Alibaba Cloud Marketplace.

2. In the left-side navigation pane, choose Orders > Invoice Management to view the list of user invoice applications.

   The invoice application list includes columns such as Application ID, Invoice amount, Invoice type, Invoice status, Application time, and Invoicing time. A status of pending indicates that the invoice has not been issued. Click View to see the application details.

3. In the Actions column, click View to see the applicant's invoice and order information.

   • If the application does not meet the invoicing criteria, click Reject in the upper-right corner and communicate with the applicant.

   • If the application meets the invoicing criteria, issue and mail the invoice to the applicant. After sending the invoice, click Edit in the upper-right corner, enter the invoice shipping information, and then click Save.

     Return to the invoice application list. The invoice status is now completed.