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Manage employee sub-accounts

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To use the Delivery Center, you must create sub-accounts for your employees and assign roles to them.

Background information

In a service process, orders are assigned based on roles. Therefore, when you add an employee sub-account, the selected role must match a role assigned to a node in the service process. For example, if a service process template includes "Assign Designer" and "Assign Account Manager" nodes, where the "Designer" role handles the "Design" node and the "Account Manager" role handles the "Final Confirmation of Deliverables" node, you must assign the "Designer" role to the sub-account for the employee who performs design tasks, and assign the "Account Manager" role to the sub-account for the employee who handles the final confirmation. Before you add employee sub-accounts, communicate with your vendor (the service provider who lists the product and configures the service process template) to confirm the roles required in the service process.

After you create a sub-account, the system generates a random 8-character password that is displayed only once. You must save the username and password and provide them to the employee offline. Click Copy to copy both the username and password. When the employee logs in for the first time, the system prompts them to change the password.

Create department

  1. Log in to the Alibaba Cloud Marketplace Delivery Center.

  2. In the left-side navigation pane, choose setting-icon > User Management.

  3. In the department tree, click the + icon next to your company name.
    create-department
  4. In the Create Department dialog box, enter the department name, and then click OK.

Create sub-account

  1. Log in to the Alibaba Cloud Marketplace Delivery Center.

  2. In the left-side navigation pane, choose setting-icon > User Management.

  3. In the upper-right corner, click Create.

  4. In the Create User dialog box, enter the required user information, and then click OK.

  5. In the Prompt dialog box, note the account name and password for the new user. You must save these credentials and securely provide them to the employee offline.

    account-password

    The newly created account appears in the sub-account list.

Edit sub-account

  1. Log in to the Alibaba Cloud Marketplace Delivery Center.

  2. In the left-side navigation pane, choose setting-icon > User Management.

  3. In the sub-account list, find the desired sub-account and click Edit in the Actions column.

  4. In the Edit User dialog box, edit the user information.

  5. Click OK.

Reset password

  1. Log in to the Alibaba Cloud Marketplace Delivery Center.

  2. In the left-side navigation pane, choose setting-icon > User Management.

  3. In the sub-account list, find the desired sub-account and click Edit in the Actions column.

  4. In the Edit User dialog box, click Reset Password at the bottom.

  5. In the Prompt dialog box, click OK.

    The system automatically generates a new password for the sub-account.

  6. Return to the Edit User dialog box and click OK.

Delete sub-account

  1. Log in to the Alibaba Cloud Marketplace Delivery Center.

  3. In the sub-account list, find the desired sub-account and click Delete in the Actions column.

  4. In the Are you sure you want to delete it? dialog box, click Yes.

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