Product Overview

This document describes the features and benefits of CC-Conversation Analysis AIO.

What is Tongyi Xiaomi CCAI-Conversation Analysis AIO?

The Conversation Analysis all-in-one API (AIO) is a service built on a deeply optimized large conversational model. It provides capabilities such as generative summarization, quality inspection, and analysis to enhance marketing and service products.

• Target users: Developers, enterprises with in-house development, buyers for traditional call centers, and partners.
• Core capabilities: Offers dedicated models of various specifications and lets you switch between them. It also provides APIs that support precise multi-instruction execution, include built-in best practices, and offer integration methods tailored to your business scenarios.
• Service model: The service is delivered through APIs, which allows for easy integration. You can use official preset templates or create custom ones, and customize the frontend style.
• Core value: Eliminates the costs of Supervised Fine-Tuning (SFT), prompt exploration, and best practice development. This allows your enterprise to focus on implementing business logic.
• Billing method: Pay-as-you-go based on the number of API calls.

Features

1. Precise multi-instruction execution
   • Call summary: Records key information from a conversation.
   • Information extraction: Extracts and organizes key information based on instructions.
   • Quality analysis: Performs checks based on instructions, such as for sentiment analysis and sensitive word detection.
   • Multi-instruction tasks: Generates titles, keywords, and summaries, and performs dimension detection and information extraction.
2. Multiple model selection
   • Model configuration: The platform provides two model specifications: Tongyi Xiaomi-Turbo and Tongyi Xiaomi-Plus.
3. Multi-instruction templates
   • Instruction templates: The platform provides official, built-in templates for common instructions and supports the management of custom templates.
4. Debug information
   • SaaS management: Provides a Software as a Service (SaaS) debugging window to test the service. The service is delivered through an API.
   • API service: Delivers output through an API.
5. Data Reports
   • Call data: Reports for API calls are available hourly and daily.
   • Billing data: Go to Expenses and Costs to view your bills.

Benefits

• The service leverages the features of large models to create new capabilities. It consolidates multiple business scenarios into universal, lightweight, and easy-to-integrate services.
• You can complete all quality inspection, analysis, and processing actions for a service record or ticket with a single API call. The call returns structured results.
• Provides capabilities for call ticket classification, with support for cascading categories, custom information extraction, and custom quality inspection rules.