Use the GetTask API to query the status and result of a general service insight task by sending a POST request-Alibaba Cloud Model Studio(Model Studio)-阿里云帮助中心

Queries the status and result of a general service insight task.

Endpoint

https://dashscope.aliyuncs.com/api/v1/services/aigc/multimodal-generation/generation

Request method

POST

Request headers

Authorization: Bearer {api-key} // Replace {api-key} with your actual API key.
Content-Type: application/json

Request parameters

Name	Type	Required	Description	Example
model	string	Yes	The business type. The value is fixed to `tingwu-service-insights`.	tingwu-service-insights
input	object	Yes	Provide the relevant business parameters.
input.task	string	Yes	The task type. The value is fixed to `getTask`, which indicates that you want to get the task result.	getTask
input.dataId	string	Yes	The ID of the audio task to query. Obtain this ID from the response parameters of the createTask task.	wkb***

Response parameters

Name	Type	Description	Example/Parsing protocol
code	string	The error code.
message	string	The error message.
request_id	string	The request ID.	f97ee37d-0f9c-9b93-b6bf-bd263a232bf9
usage	object	The usage.
output	object	The business response body.
output.status	string	The task status: 0: Succeeded 1: In progress 2: Failed	0
output.errorCode	string	The error code returned if the task is submitted but fails to execute (when `status` is 2).	TSC.FileError
output.errorMessage	string	The error message returned if the task is submitted but fails to execute (when `status` is 2).	"File cannot be read."
output.transcriptionPath	string	The OSS URL of the speech-to-text result. For more information, see Parsing protocol for output.transcriptionPath.	For the parsing protocol of the file content corresponding to the OSS URL, see: Parsing protocol for output.transcriptionPath Parsing protocol for output.generalServiceInsightsPath Parsing protocol for output.generalSaleInsightsPath
output.generalServiceInsightsPath	string	The OSS URL of the insight result. For more information, see Parsing protocol for output.generalServiceInsightsPath.
output.generalSaleInsightsPath	string	The OSS URL of the analysis result. For more information, see Parsing protocol for output.generalSaleInsightsPath.

Parsing protocol for output.transcriptionPath

The top-level element is an object. The fields are described as follows:

Name	Type	Description	Example
paragraphs	Array	A list of paragraphs.
paragraphs[i].paragraphId	String	The paragraph ID.	16987422100275*****
paragraphs[i].speakerId	String	The speaker ID.	1
paragraphs[i].words	Array	A list of words.
paragraphs[i].words[i].id	Integer	The word ID.	10
paragraphs[i].words[i].sentenceId	Integer	The sentence ID.	1
paragraphs[i].words[i].start	Integer	The start time in milliseconds.	4970
paragraphs[i].words[i].end	Integer	The end time in milliseconds.	5560
paragraphs[i].words[i].text	String	The word text.	I am

The following is a JSON example:

{
  "paragraphs": [
    {
      "paragraphId": "16987422100275*******",
      "speakerId": "1",
      "words": [
        {
          "id": 10,
          "sentenceId": 1,
          "start": 4970,
          "end": 5560,
          "text": "Hello,"
        },
        {
          "id": 20,
          "sentenceId": 1,
          "start": 5730,
          "end": 6176,
          "text": "I am"
        }
      ]
    }
  ]
}

Parsing protocol for output.generalServiceInsightsPath

The top-level element is an object. The fields are described as follows:

Name	Type	Description	Example value
generalServiceInsights[i].title	string	The name of the service quality inspection result. This corresponds to the serviceInsights.InsightsContents[i].title in the request parameters.	Store arrival greeting - Welcome message
generalServiceInsights[i].matched	boolean	Indicates whether this service quality inspection item is hit.	true
generalServiceInsights[i].remarks	string	The analysis of this inspection item by the large model.	The sales representative started the conversation with a question, showing some greeting intent.
generalServiceInsights[i].score	string	The final score of this insight item: If matched: The score is set to the value specified by the user. If not matched: The score is set to zero.	20
generalServiceInsights[i].matchedSentenceIds	list[]	The sentence IDs in the original conversation that hit this inspection item.	[1, 2, 3]

The following is a JSON example:

"generalServiceInsights": [
    {
        "title": "Store arrival greeting - Welcome message",
        "matched": true,
        "remarks": "The sales representative started the conversation with a question, showing some greeting intent.",
        "matchedSentenceIds": [1, 3, 5]
    },
    {
        "title": "Store departure farewell - Customer information retention",
        "matched": true,
        "remarks": "The sales representative suggested adding on WeChat for future contact.",
        "matchedSentenceIds": [2, 4]
    },
    {
        "title": "Store arrival greeting - Beverage offer",
        "matched": false,
        "remarks": "No information about offering a beverage was mentioned in the conversation.",
        "matchedSentenceIds": []
    }
]

Parsing protocol for output.generalSaleInsightsPath

The top-level element is an object. The fields are described as follows:

Name	Type	Description	Example
missedSum	int	The number of insight items that were not hit.	5
matchedSum	int	The number of insight items that were hit.	10

The following is a JSON example:

"generalSaleInsights": {
  "missedSum": 20,
  "matchedSum": 2
}

Request example

Replace "sk-***" in the Authorization header with your Alibaba Cloud Model Studio API key.

curl --location 'https://dashscope.aliyuncs.com/api/v1/services/aigc/multimodal-generation/generation' \
--header 'Authorization: Bearer sk-***' \
--header 'Content-Type: application/json' \
--data '{
  "model": "tingwu-service-insights",
  "input": {
    "dataId": "***",
    "task": "getTask"
  }
}'

Response example

{
    "output": {
        "generalServiceInsightsPath": "https://***.oss-cn-hangzhou.aliyuncs.com/agentic/prepub/CommonDataField/servInspec/1627865205776705/llm-3cx2a3o4n8y45iee/2025/07/11/***?Expires=1752299850&OSSAccessKeyId=YOUR_ACCESS_KEY_ID&Signature=YOUR_SIGNATURE",
        "generalSaleInsightsPath": "https://***.oss-cn-hangzhou.aliyuncs.com/agentic/prepub/CommonDataField/saleInspec/1627865205776705/llm-3cx2a3o4n8y45iee/2025/07/11/***?Expires=1752299850&OSSAccessKeyId=YOUR_ACCESS_KEY_ID&Signature=YOUR_SIGNATURE",
        "status": 0,
        "transcriptionPath": "https://***.oss-cn-hangzhou.aliyuncs.com/agentic/prepub/CommonDataField/transcription/1627865205776705/llm-3cx2a3o4n8y45iee/2025/07/11/***?Expires=1752299850&OSSAccessKeyId=YOUR_ACCESS_KEY_ID&Signature=YOUR_SIGNATURE"
    },
    "usage": {},
    "request_id": "fccef963-ebb4-98f2-9c2b-6bd9f1b9b094"
}