Refund policy

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You can apply for a full refund for an ApsaraVideo Media Processing (MPS) resource plan that has not been used within five days after you purchase the resource plan. This topic describes the refund rules, procedure, and refund flow for unsubscribing from a subscription resource plan in MPS.

Refund rules

For more information about resource plan unsubscription rules, see Unsubscription rules.

Unsubscription steps

You can submit your unsubscription request on the Resource Unsubscription page in Expenses and Costs.

Refund flow

For more information about the fund flow for refunds, see Refund Fund Flow and .