When your MSE cloud-native gateway returns an HTTP error, such as a 404 or 503, use AI diagnostics to identify the root cause.
Procedure
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Log on to the MSE console. In the top navigation bar, select a region.
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In the left-side navigation pane, choose Cloud-native Gateway > Gateways. On the Gateways page, click the ID of the gateway.
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In the left navigation pane, choose AI Diagnostics.
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On the AI Diagnostics page, specify the filter parameters, select a time range, and click Submit.
NoteEach query returns up to 20 matching error log entries.
Parameter
Description
Instance
The current cloud-native gateway instance.
Error Code
The HTTP status code returned by the server. Enter a specific code or select a common one from the list.
Domain name
Select a domain name configured for the gateway on the Domain Names page.
Request Path
The path component of the request URL, such as /api/v1/users.
Routing rule name
Select a specific routing rule to narrow the diagnosis.
Request ID
Enter a specific request ID to diagnose a single request.
Custom time
Specify a custom time range for the diagnosis.
NoteYou can query logs from the past three days.
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Review the diagnosis results for the root cause and recommended solution.