Resource plan refund-Object Storage Service(OSS)-阿里云帮助中心

This topic describes the rules, methods, and destinations for OSS resource plan refunds.

Before you begin

Before you request a refund, make sure you understand the relevant rules and limitations. For more information, see Refund Rules and Process.
The pay-as-you-go billing method is not eligible for refunds. If you no longer need to use OSS, you can release your OSS resources at any time based on your business requirements. After you release the resources, you are no longer charged. For more information, see How do I deactivate OSS or stop being charged for resources?.
Refunding a resource plan does not affect your stored data. After you refund a resource plan, if you have no other active plans to cover usage, your resources are billed on a pay-as-you-go basis.
If you used a coupon to purchase the resource plan, a portion of the coupon is refunded when you unsubscribe. For more information, see Updates to resource plan unsubscription rules.

Refund methods

OSS supports unsubscribing from active resources and canceling renewals. For active resources, you can request a full refund for unused resources or a partial refund. Choose the method that fits your needs. For more information about the rules, see Unsubscription rules and Updates to resource plan unsubscription rules.

The following table describes the unsubscription methods supported by different OSS products.

Product	Unsubscribe from active resources		Cancel renewal
Product	Full refund	Partial refund	Cancel renewal
OSS resource plan	Supported	Supported	Supported
OSS reserved capacity	Supported	Not supported	Supported
OSS region-agnostic reserved capacity	Supported	Not supported	Supported

The following sections detail the conditions and procedures for each self-service unsubscription method.

Full refund for unused

Conditions

To be eligible for a full refund for unused resources, you must meet all of the following conditions:
- The resource plan is still active and has not expired.
- The resource plan has not been used.
- The resource plan was not purchased through an upgrade.
Procedure

If your resource plan meets these conditions, follow these steps:

This example shows how to unsubscribe from an OSS resource plan.
1. Log on to the Billing Management console.
2. In the navigation pane on the left, choose Orders > Resource Unsubscription.
3. On the Unsubscribe tab, select Resource plan. For Product Name, select OSS resource plan. For Type, select Full Refund for Unused Resources. Then, click Unsubscribe next to the resource plan that you want to unsubscribe from.
  
  Note
  To unsubscribe from an OSS reserved capacity or an OSS region-agnostic reserved capacity, select the corresponding product from the Product Name drop-down list.
4. Follow the on-screen instructions to complete the process.

Partial refund

Conditions

To be eligible for a partial refund, the following condition must be met:
- The resource plan is still active and has not expired.
Procedure
1. In the navigation pane on the left, choose Orders > Resource Unsubscription.
2. On the Unsubscribe tab, select Resource plan. For Product Name, select OSS resource plan. For Type, select Partial refund. Then, click Unsubscribe next to the resource plan that you want to unsubscribe from.
3. Follow the on-screen instructions to complete the process.

Cancel renewal

Conditions

If you have renewed a resource, you can cancel the renewal order before the new subscription period takes effect.
Procedure

If your resource meets these conditions, follow these steps to cancel the renewal.

This example shows how to cancel the renewal for an OSS resource plan.
1. In the navigation pane on the left, choose Orders > Resource Unsubscription.
2. On the Unsubscribe Renewal That Does Not Take Effect tab, for Product Name, select OSS resource plan. Then, click Unsubscribe from Renewal next to the resource plan whose renewal you want to cancel.
  
  Note
  To cancel the renewal for an OSS reserved capacity or an OSS region-agnostic reserved capacity, select the corresponding product from the Product Name drop-down list.
3. Follow the on-screen instructions to complete the process.

Refund routing

Refunds are typically issued within 2 business days. Sign in to Income and Expense Details, filter by Transaction type = Refund, and you can review the routing.

By default, refunds follow the original payment method. If that fails, the amount is moved to your Alibaba Cloud account balance. The window during which an original-method refund is possible varies by payment method:

Payment method	Original-method refund window	Notes
Alipay	Within 18 months (548 days) of payment	Beyond the window or on failure, the amount is moved to the Alibaba Cloud account balance.
Online banking	Within 90 days of payment	Actual arrival time may be slightly delayed by bank processing.
Alibaba Cloud account balance	-	-
Other channels (for example, UnionPay QuickPass)	Subject to each channel's rules	If the original-method refund fails, the amount is moved to the Alibaba Cloud account balance.

If an invoice has been issued for the order, the refund routing also depends on your remaining invoice quota:

Refund amount ≤ Invoiceable Amount + Unavailable Amount This Month—the original-method refund is attempted first. On failure, the amount is moved to the account balance.
Refund amount > Invoiceable Amount + Unavailable Amount This Month—to comply with tax rules, the refund is sent directly to the Alibaba Cloud account balance.

You can withdraw account-balance funds back to your bank. See Withdraw balance for details.

If a refund cannot be withdrawn, you may have an owed-invoice balance—that is, a refund whose invoiced amount now exceeds the actual consumption, with the refund frozen until the invoice is reconciled. See Manage invoice deficits for details.