0004-00000304

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Problem description

Requests are throttled.

Causes

Upload or download traffic exceeds the bandwidth limit for your Alibaba Cloud account.

Examples

  • You initiated upload requests for a bucket, but throttling was triggered because the upload traffic exceeded the limit.

  • You initiated download requests for a bucket, but throttling was triggered because the download traffic exceeded the limit.

Solutions

The bandwidth limits per Alibaba Cloud account are:

RegionUpstream bandwidthDownstream bandwidth
Regions in the Chinese mainland10 Gbit/s10 Gbit/s
Regions outside the Chinese mainland5 Gbit/s5 Gbit/s

To resolve the issue:

  1. Reduce upload or download traffic to stay within the limits above.

If your workload consistently requires higher bandwidth — for example, for offline big data processing — contact technical support to request a bandwidth increase (10 Gbit/s to 100 Gbit/s).