0053-00000003
Updated at:
Problem description
A video snapshot request fails to open the target video file.
Cause
The system cannot open the video stream of the target file.
Example problem
None.
Solutions
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Ensure that the target video file uses H.264 or H.265 encoding. Video snapshots are supported only for these video encoding formats.
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If you still have questions about why the video stream failed to open, contact Technical Support.
References
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