0053-00000004
Updated at:
Problem description
The video stream cannot be found in the object file for a video snapshot request.
Cause
A video snapshot request failed because the system could not retrieve video stream information from the target video file.
Sample problem
None.
Solutions
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Ensure that the target video file uses H.264 or H.265 video encoding. Video snapshots are supported only for these formats.
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If you have questions about why the video stream cannot be retrieved from the video file, contact Technical Support.
References
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