500 errors

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This page describes the cause of and resolution for the HTTP 500 error returned by Object Storage Service (OSS).

InternalError

FieldValue
HTTP status500
Error codeInternalError
Error messagePlease contact the server administrator, oss@service.aliyun.com

Cause: OSS encountered an internal error or is temporarily busy. This is a server-side fault — your request is not the cause.

Resolution:

  1. Wait a moment, then retry the request.

  2. If the error persists, submit a ticket for technical support.