GetTaskByUuid

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Retrieve a task by its UUID.

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RAM authorization

The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

  • Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.

  • API: The API that you can call to perform the action.

  • Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.

  • Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.

    • For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.

    • For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.

  • Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.

  • Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

Action

Access level

Resource type

Condition key

Dependent action

outboundbot:GetTaskByUuid

get

*All Resource

*

None None

Request parameters

Parameter

Type

Required

Description

Example

InstanceId

string

Yes

Instance ID

024f8cf0-c842-4c01-b74b-c8667e4579c7

TaskId

string

Yes

Task ID

15160071061

WithConversations

boolean

No

Include conversation details

Note

The default value is false.

false

Response elements

Element

Type

Description

Example

object

RequestId

string

Request ID

254EB995-DEDF-48A4-9101-9CA5B72FFBCC

Task

object

Task information

{}

JobGroupId

string

Job group ID

254EB995-DEDF-48A4-9101-9CA5B72FFBCC

EndTime

integer

End time

1640090211434

PlannedTime

integer

Planned execution time (deprecated)

1640090211434

JobId

string

Job ID

254EB995-DEDF-48A4-9101-9CA5B72FFBCC

CallId

string

Call ID

254EB995-DEDF-48A4-9101-9CA5B72FFBCC

CallingNumber

string

Caller number

057190294

ActualTime

integer

Actual execution time

1640090211434

InstanceId

string

Instance ID

254EB995-DEDF-48A4-9101-9CA5B72FFBCC

CalledNumber

string

Callee number

13777777777

Id

string

Task ID

2

Conversations

array<object>

List of conversations

object

Speaker

string

Who spoke in the conversation. Valid values: Robot or Contact.

Robot

Script

string

Conversation text.

你好,我是**客服

Timestamp

integer

Timestamp when the summary was created.

1579068424883

Action

string

Action type

  • Dialogue: Dialogue

  • AbortDialogue: Abort a dialogue

  • SilenceTimeout: Silence timeout

  • CollectedNumber: Collected number

  • EndDialogue: End a dialogue

  • Broadcast: Greeting message

  • HangUp: Hang up

  • Authorize: Authorization

  • TransferToAgent: Transfer to an agent

  • TransferToIVR: Transfer to an IVR system

  • RedirectToPage: Redirect to a page

  • CollectNumber: Collect a number

  • WaitOnAsyncTask: Wait for an asynchronous task

  • Error: Error

Broadcast

SequenceId

string

Session ID

fd279983-93b9-b13b-9a34-64e5df473225

EndReason

string

Reason the task ended

  • FINISHED: Task completed normally

  • CHATBOT_HANGUP_AFTER_NOANSWER: Bot hung up after no answer

  • CHATBOT_HANGUP_AFTER_SILENCE: Bot hung up after silence timeout

  • CLIENT_HANGUP_AFTER_NOANSWER: Client hung up after no answer

  • CLIENT_HANGUP: Client hung up without reason

  • TRANSFER_BY_INTENT: Transferred to agent after intent match

  • TRANSFER_AFTER_NOANSWER: Transferred to agent after no answer

  • INO_INTERACTION: No interaction from client

  • ERROR: System error interrupted the task

  • SPECIAL_INTERCEPT_VOICE_ASSISTANT: Intercepted due to voice assistant

  • SPECIAL_INTERCEPT_EXTENSION_NUMBER_TRANSFER: Intercepted due to extension number transfer

Important This parameter is a string that returns an enumeration value such as FINISHED.

FINISHED

Code

string

API status code

OK

Message

string

Response message

Success

Success

boolean

Indicates whether the request succeeded

True

HttpStatusCode

integer

HTTP status code

200

Examples

Success response

JSON format

{
  "RequestId": "254EB995-DEDF-48A4-9101-9CA5B72FFBCC",
  "Task": {
    "JobGroupId": "254EB995-DEDF-48A4-9101-9CA5B72FFBCC",
    "EndTime": 1640090211434,
    "PlannedTime": 1640090211434,
    "JobId": "254EB995-DEDF-48A4-9101-9CA5B72FFBCC",
    "CallId": "254EB995-DEDF-48A4-9101-9CA5B72FFBCC",
    "CallingNumber": "057190294",
    "ActualTime": 1640090211434,
    "InstanceId": "254EB995-DEDF-48A4-9101-9CA5B72FFBCC",
    "CalledNumber": "13777777777",
    "Id": "2",
    "Conversations": [
      {
        "Speaker": "Robot",
        "Script": "你好,我是**客服",
        "Timestamp": 1579068424883,
        "Action": "Broadcast",
        "SequenceId": "fd279983-93b9-b13b-9a34-64e5df473225"
      }
    ],
    "EndReason": "FINISHED"
  },
  "Code": "OK",
  "Message": "Success",
  "Success": true,
  "HttpStatusCode": 200
}

Error codes

HTTP status code

Error code

Error message

Description

500 InternalError An error occurred while processing your request. Please try again later. Submit a ticket if the error still exists.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.