Partner services and fees
An overview of the services and fees offered by our partners.
Partner number services and fees
Anhui Zhanxing Information Technology Co., Ltd.
Number type | Rate description | Industry restrictions | Call restrictions |
Landline number pool (with numbers from tier-1 and tier-2 cities in China, such as Shanghai, Zhengzhou, Hangzhou, and Guangdong) | No monthly rental. Communication fee: CNY 0.09–0.12/minute. | Prohibited industries: POS machines, dating services, collectibles, jade, gambling, and similar industries. | Supports outbound calls only. Restricted areas: Beijing, Xinjiang, and Tibet. Calling hours: 8:00–20:00. |
Landline number (available for any city nationwide, though provisioning in some tier-3 and tier-4 cities is currently difficult) | CNY 300 monthly minimum spend plan: Billed monthly with a rate of CNY 0.13/minute and a monthly rental of CNY 20 per number. | Prohibited industries: POS machines, dating services, collectibles, jade, and gambling. Primarily used for follow-up calls, satisfaction surveys, healthcare, and member outreach. | Supports both inbound and outbound calls. Restricted areas, call frequency, and calling hours can be negotiated based on requirements. Some services may incur penalties for complaints. By default, landline-to-landline calling is not supported; please request this feature in advance if needed. |
CNY 800 monthly minimum spend plan: Billed monthly with a rate of CNY 0.11/minute and a monthly rental of CNY 20 per number. | |||
CNY 2,400 annual plan (single number): 12 months for CNY 2,400, includes 20,000 minutes, no monthly rental. | |||
CNY 3,600 annual plan (single number): 12 months for CNY 3,600, includes 30,000 minutes, no monthly rental. | |||
Landline number inbound calls | Dedicated number monthly rental: CNY 20/month. Call rate: CNY 0.03/minute. | Prohibited industries: POS machines, dating services, collectibles, jade, and gambling. | No restrictions. |
400 number inbound calls | Rates vary by package. | No industry restrictions. Ideal for corporate branding. | All industries are supported for inbound calls. |
400 number outbound calls | For 4001/4007 numbers, pricing is negotiated based on business type and volume. | Mainly used for follow-up calls, surveys, and member notifications. | A minimum spend is required. Penalties apply if the complaint rate exceeds one per 100,000 call minutes. |
Mobile caller ID (AXB resources not available; requires you to provide your own China Telecom number) | Monthly rental: CNY 20/number. Communication fee: CNY 0.12/minute. | Prohibited industries: POS machines, dating services, collectibles, jade, gambling, finance, and debt collection. | Service is not available in Jiangsu province. No other restricted areas. A single number can make up to 90 calls per half-hour and 900 calls per day. |
700 number | Negotiated on a case-by-case basis. | Supported Industries: E-commerce and Express Delivery: E-commerce, express delivery | Specific Carrier Rules |
Test package | CNY 299 for 1,800 minutes, valid for 3 months. | No industry restrictions. For testing or follow-up call services only. | Supports both inbound and outbound calls. Restricted areas, call frequency, and calling hours can be negotiated based on requirements. |
Beijing Youyin Communication Co., Ltd.
Number type | Rate description | Industry restrictions | Call restrictions |
400 number (inbound only) | CNY 3,000 for 3 years, with a rate of CNY 0.12/minute. | 1. Debt collection services are prohibited. 2. Other financial services (with compliant qualifications): minimum spend of CNY 3,000/year. | Inbound calls only; outbound calls not permitted. |
4001 number (a unified national number to enhance corporate image and brand recognition) | Minimum spend starts at CNY 5,000/month, with a rate of CNY 0.12/minute. | Loans, auto insurance, mobile value-added services, adult education, K-12 education, well-known liquor brands, home renovation, e-commerce, brand enterprises, recruitment platforms, investment promotion, surveys, and second-hand real estate sales. | Restricted areas: Xinjiang and Tibet. Calling hours: 9:00–20:00. Complaint ratio requirement: fewer than one complaint per 150,000 minutes. |
Landline number | Landline package: a + b | Business operations and support, customer communication and channel operations, personal and family life services, industrial equipment and technical services, product distribution and supply chain, and trust and quality control endorsements. | Restricted areas, calling hour limits, call frequency limits, and blacklist levels are determined by the customer's specific situation. |
Landline number pool | CNY 5,000/year (rate of CNY 0.13/minute, includes 38,461 outbound minutes). | Same industry restrictions as for landline numbers. | Restricted areas, calling hour limits, call frequency limits, and blacklist levels are determined by the customer's specific situation. |
International number | Negotiated on a case-by-case basis. | Prohibited for illegal activities, including pornography, gambling, drugs, and fraud. | No restrictions. |
Shenzhen Dazhong Communication Technology Co., Ltd.
Use cases: Resources are available for both service-related (95 numbers) and customer outreach businesses.
Operational review: You must submit all company qualifications, business scenarios, and call scripts for review.
Pricing description: Monthly rental (CNY 15–35/month) + per-minute rate (CNY 0.12–0.15/minute), which varies based on inbound/outbound calls, service/customer outreach type, and landline/mobile number.
Number type | Rate description | Industry restrictions | Call restrictions |
Mobile number | Monthly rental: CNY 35/month. Communication fee: CNY 0.12/minute. | Follow-up calls (prohibited for finance, debt collection, medical aesthetics, health supplements, dating services, and recruitment). | Time restriction: 8:00–21:00.
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Monthly rental: CNY 35/month. Communication fee: CNY 0.13/minute. | Customer outreach (prohibited for finance, debt collection, medical aesthetics, health supplements, dating services, and recruitment). | Outbound call frequency limit: Default is 2 calls per day to a single recipient. | |
China Telecom mobile numbers (loaded onto the platform) | Monthly rental: CNY 15/month. Communication fee: CNY 0.15/minute. | Available for follow-up calls and non-financial, light customer outreach. | Restricted areas for cold calls: Beijing, Xinjiang, and Tibet. Time restriction: 8:00–20:00. Outbound call frequency limit: Default is 2 calls per day to a single recipient. |
Landline number (non-financial) | Dedicated monthly rental: CNY 35/month. Communication fee: CNY 0.15/minute. | Available for follow-up calls and non-financial, light customer outreach. | Restricted areas for cold calls: Beijing, Xinjiang, and Tibet. Time restriction: 8:00–20:00. Outbound call frequency limit: Default is 2 calls per day to a single recipient. (You can request frequency adjustments for follow-up call services.) |
95 number (5, 6, 7-digit, etc.) | Minimum spend required. | Service-oriented industries (suitable for logistics, insurance, securities, banking, aviation, transportation, installation and maintenance, delivery, and other service sectors). | Supports inbound and outbound calls with no restricted areas. Supports voice, video, and SMS simultaneously. Managed on a unified platform with a single caller ID. Provides brand value-added services: number tagging and flash messages. |
Shanghai Zhongchuang Information Technology Co., Ltd.
Regional advantages: Deep expertise in high-quality local number resources in Shanghai, with support for barrier-free nationwide outreach, balancing regional stability with business expansion.
Flexible usage rules: Calling hours, frequency, and restricted areas are customized for your specific business scenario, providing a personalized service to fit your operational needs.
Transparent billing model: Uses a transparent billing method of a port fee for number/concurrency plus tiered pricing. Communication rates are as low as CNY 0.11/minute and do not exceed CNY 0.16/minute, ensuring controllable and clear costs.
Number type | Rate description | Industry restrictions | Call restrictions |
Dynamic landline number | Port fee: CNY 60/month (default 30 concurrency). Communication fee: CNY 0.11–0.13/minute. | Suitable for follow-up notifications or non-financial marketing. You can connect it to human or AI agents. Offers a high answer rate. Caller ID tags are cleared regularly. | Supports outbound calls only. Default is 1–3 calls per day to a single recipient. Restricted areas: Xinjiang and Tibet. Calling hours: 8:00–21:00. |
Fixed landline number | Communication fee: CNY 0.11–0.13/minute. Annual fee: CNY 2,400/year. | Suitable for follow-up notification services. You can connect it to human or AI agents. Supports inbound calls. You can set up your own corporate brand caller ID. | Supports both inbound and outbound calls. Restricted areas: Xinjiang and Tibet. No limits on call frequency or calling hours. A single number supports multiple concurrent calls. |
Mobile number | Port fee: CNY 60/month (default 30 concurrency). Communication fee: CNY 0.13–0.15/minute. | Suitable for non-financial marketing services. Random caller ID. You can connect it to human or AI agents. | Supports outbound calls only. Default is 1 call per day to a single recipient. Restricted areas: Beijing, Xinjiang, and Tibet. Calling hours: 9:00–21:00. |
Nationwide number | Minimum spend required. | Suitable for large companies with a headquarters-branch structure that need local caller IDs that match the recipient's location or conduct customer outreach and nationwide business. | Supports both inbound and outbound calls. Restricted areas: Xinjiang and Tibet. No limits on call frequency or time. |
95 number | Minimum spend required. | Suitable for AI-driven, high-concurrency needs, such as member re-engagement, member notifications, and customer outreach for retail and gaming. | Supports outbound calls only. Default is 2 calls per day to a single recipient. Restricted areas: Beijing, Xinjiang, and Tibet. Calling hours: 9:00–21:00. You can adjust settings based on call scripts. |
Landline number (financial) | No monthly rental. Communication fee: CNY 0.10–0.16/minute. | Financial industry (consumer finance, investment advisory, POS, credit cards, loans). Suitable for AI outbound calls. Full reporting of qualifications and contract chains is required. High-intensity blacklist filtering. | Supports outbound calls only. Default is 1 call per day to a single recipient. Restricted areas: Beijing, Xinjiang, and Tibet. Calling hours: 9:00–20:00. You can adjust settings based on call scripts. |
Shenzhen Galaxy Technology Co., Ltd.
Number type | Rate description | Industry restrictions | Call restrictions |
Sichuan and | (1) CNY 0.12–0.13/minute | All standard use cases such as follow-up calls and marketing are permitted, except for finance, debt collection, investment advisory, and loan services. Specific approval is based on call script review. | Calling hours: 8:00–21:00. Frequency: 2 calls per day to a single recipient. Restricted areas: Beijing, Xinjiang, and Tibet. |
Hubei mobile numbers (number pool) | (1) CNY 0.14–0.15/minute | All standard use cases such as follow-up calls and marketing are permitted, except for finance, debt collection, investment advisory, and loan services. Specific approval is based on call script review. | Calling hours: 8:00–21:00. Frequency: 2 calls per day to a single recipient. Restricted areas: None. |
Telecom capability number | (1) CNY 0.12–0.13/minute | The following are restricted: finance, gaming, auctions, pharmaceuticals, alcohol, gift-giving promotions (except for members), value-added/enterprise annual inspection services, stocks, debt collection, health supplements, precious metals, collectibles, antiques, POS machines, P2P, certificate trading, invoice selling, prize notifications, courier fee requests, and any marketing that reveals user data (address, name, financial status, or activity history). Other use cases are subject to review. | Calling hours: 8:00–21:00. Recipient: 3 calls per day, 5 per month. Caller restricted area: Changzhou. |
020 dedicated landline | (1) CNY 0.15–0.16/minute. (3) No monthly rental for number pools. | Permitted industry: Overdue payment reminders. | Calling hours: 9:00–20:00. Frequency: 2 calls per day to a single recipient. Restricted areas: Beijing, Xinjiang, and Tibet. |
020 dedicated landline | (1) CNY 0.17–0.18/minute. (3) No monthly rental for number pools. | Permitted industry: Financial marketing for vehicle mortgage loans. | (1) The complaint rate must be less than one per 40,000 minutes. (2) If this ratio is not met, a penalty of CNY 2,000 per complaint is charged, or you must cover the deficit by purchasing additional minutes. (3) Restricted area: Beijing. The blacklist can be adjusted based on data. |
Description of partner number types
The number types provided by the line number partners for the intelligent outbound bot are as follows:
Landline: Supports outbound and inbound calls. Area codes vary by city and region.
95 number: A type of nationwide contact center number. These numbers are no longer available for application.
Virtual mobile number: A type of nationwide contact center number.
For details about the partner line application process, see Line Application Process.
How to join us
Alibaba Cloud invites suppliers with valid communication service licenses, cross-regional number and line resources, and over two years of continuous and stable business operations to join our ecosystem partnership. We expect you to:
Holds a Value-Added Telecommunications Business License for domestic call center services from the Ministry of Industry and Information Technology (MIIT).
Provides a number pool with coverage across multiple provinces and cities.
For detailed steps, you can scan the QR code or add the DingTalk ID cccsupport2 to consult with an intelligent customer service operations specialist.