Solutions for common Outbound Bot problems
This topic describes how to resolve common issues with Outbound Bot.
1. Unable to create a scenario with a "Failed to create scenario" error
Solution: This error occurs because your account has reached its scenario quota. You can request a quota increase in Quota Center: https://quotas.console.aliyun.com/products/outboundbot/quotas
2. The bot is unresponsive and does not play audio after a scenario is published and a task starts
Solution: Check the conversation flow configuration. Make sure that a starting question is configured for the intent in the start node.
You can check this as follows:
3. A task is stuck in the Scheduling state and does not run
Symptom:
Solution:
1. Check the task execution policy. The task might be scheduled to run only during a specific time window, such as from 10:00 to 12:00.
Procedure: In the task list, find a task that is in the Scheduling state, click View, and then take a screenshot of the data displayed above the task list.
Click View More to view the scheduled run time.
2. Check the global calling window. Path: Service Management (select the relevant service) > System Administration. Verify whether the global calling window was modified.
3. Check whether an outbound number is attached to the service. The console usually validates the number when you start a call, but this issue can occur if you upload tasks using code.
Go to Number Management to check the number attachment status.
4. Check whether the service concurrency is 0. A task cannot start if the service concurrency is set to 0.
4. Unable to create a service with a "Failed to create smart outbound service" error
Solution: 1. Your account has reached the service quota. The default limit is five services per account. If you exceed this limit, this error is reported. You can request a quota increase at the following link: https://quotas.console.aliyun.com/products/outboundbot/quotas
2. The available concurrency is 0. This error also occurs if you do not allocate any concurrency to the new service. You can adjust the concurrency of your existing services to free up capacity, and then assign the capacity to the new service.