Actual user filing
As required by telecommunications authorities and carriers, enterprises using the Phone Number Protection service must strengthen security risk management to prevent fraud. This topic explains how to add actual users to the whitelist associated with your approved enterprise qualification.
Regulations require you to file the real identity information of the actual users of privacy numbers. These users can include ride-hailing drivers, delivery couriers, e-commerce platform merchants, or any other individuals who use privacy numbers. The required information includes the user's name, valid ID number, a portrait photo, the personal phone number that will be bound to an intermediate number, and other necessary information.
The carrier makes the final decision on approving your real-name filing. We appreciate your understanding and cooperation.
The whitelist for actual user numbers is filed based on the enterprise's unified social credit code.
After your filing is submitted to and approved by the carrier, the actual user's number A is added to a whitelist. This whitelist is used by the carrier to control call connections. Calls connect if either the caller or the callee is on the whitelist. If neither party is on the whitelist, the call fails.
Actual user filing is separate from number binding and does not affect the A and B roles in a binding relationship.
You can submit an actual user filing in two ways:
In the Phone Number Protection console: For detailed instructions, see the Procedure section in this topic.
By API: Call the CreatePhoneNoAReport API to submit an actual user filing. Before you call the API, see Submit personal real-name information for number A by API for the detailed procedure. After you submit the filing, you can call the QuerySecretAPhoneNoToCust API to check the filing status. To delete the filing information, you can call the DeleteSecretAPhoneNooCust API.
If you experience call issues related to actual user filing, you can find the cause by checking the
release_causefield in the SecretReport message or by viewing the CDR error code on the call record query page in the console.
If you do not complete the filing on time or if your information is incomplete, the carrier will restrict, block, or deactivate the associated numbers. Deactivated numbers cannot be recovered, which may affect your business continuity.
Procedure
Prerequisites: You have submitted your enterprise qualification, and it has been approved.
Submit a filing
Log on to the Phone Number Protectionconsole.
Navigate to the number A whitelist group in one of the following three ways:
Qualification
In the left-side navigation pane, choose Qualification Management. For an approved qualification, click View Details in the Whitelist for number A column.
Number A whitelist
In the left-side navigation pane, choose Whitelist Management for number A. For an existing group, click View Details.
Number pool
In the left-side navigation pane, choose Numbers & Number Pools > Number Pool Management. Find the number A whitelist group that corresponds to your number pool and click View Details.
In the number A whitelist group, select the Mobile Number or Landline tab, and then click Add Number to add the filing information.
After you submit the filing, you can view the Filing Status (such as Pending Review or Rejected), Submission Time, and Effective Time for each number in the list. You can also use the Actions column to edit, view details for, or delete entries. At the top of the page, you can filter numbers by mobile number, name, ID type, or filing status.
Click Submit.
Mobile number
Landline
In the Add Number dialog box, enter the Mobile Number. Select ID Card as the ID Type. Upload photos of the front (personal information side) and back (national emblem side) of the ID card. Images must be in JPG or JPEG format, no larger than 1 MB each, and the ID card must be centered and magnified. Enter the Name and ID Number. Upload a clear, front-facing portrait photo with an unobstructed view of the face. Then, click Submit.
In the Add Number dialog box, enter the Landline (digits only, no special characters, for example: 02128378923) and the Ticket ID (the ticket ID from the service center when you applied for the landline). Select the Filer Type and ID Type (for example, ID Card). Upload photos of the front (personal information side) and back (national emblem side) of the ID card. Enter the Name and ID Number. Upload a clear, front-facing portrait photo with an unobstructed view of the face. Then, click Submit.
NoteAlibaba Cloud encrypts your submitted identity information to ensure its security.
The carrier makes the final decision on approving your real-name filing.
Next steps
View whitelisted numbers
In the Phone Number Protection console, navigate to Whitelist Management for number A, and then click View Details for a group to check the filing status of the numbers.
Click View Details to open the details page for a specific number.
In the number management list, if a number's filing status is Pending Review, you can find the View Details option in the corresponding Actions column.
The details page has a Data Masking switch in the upper-right corner. When enabled, personal information is masked. The left side of the page displays fields such as Mobile Number, Filer Type, Ticket ID, Name, ID Type, ID Number, Filing Status, Submission Time, Effective Time, and Remarks. The right side displays the ID photos (front and back) and the portrait photo.
Delete a filed number
You can also call the DeleteSecretAPhoneNooCust API to delete the filing information.
You can only delete a filing if its status is Approved or Rejected. You cannot delete a filing that is Pending Review.
Log on to the Phone Number Protectionconsole.
In the left-side navigation pane, choose Qualification Management.
For an approved qualification, click View Details in the Whitelist for number A column.
In the number A whitelist group, click Delete for the number you want to remove.
NoteYou cannot delete numbers with a Pending Review status.
Click Confirm.