FAQ

Q: Do I need an Alibaba Cloud account to purchase PolarDB for PostgreSQL (PolarFlex)?

A: Yes, you do. Register and log on to your Alibaba Cloud account.

Q: How do I request an invoice after purchasing PolarDB for PostgreSQL (PolarFlex)? What information is included on the invoice?

You can go to the Expenses and Costs > Invoices page, select a Simple Edition order, and request an invoice. The invoice is issued at a 6% tax rate, and the line item is labeled Software Service Fee.

Q: What materials are provided after purchasing PolarDB for PostgreSQL (PolarFlex)? Do you provide installation services and post-purchase support?

A: After you purchase the commercial service, you will receive the PolarDB for PostgreSQL (PolarFlex) installation package, deployment documents, and online technical support from the dedicated product R&D service group. Additionally, you can purchase an annual version update service, which provides new software packages released within the year and support from the PolarFlex bot, powered by the Qianwen Large Language Model (LLM), within the dedicated service group.

Q: Do you support trial usage of PolarDB for PostgreSQL (PolarFlex)?

A: To help you troubleshoot issues more easily, we recommend that you sign up for a trial of the destination cluster in a public cloud environment, because the kernel of PolarDB for PostgreSQL (PolarFlex) is identical to that of the public cloud. Additionally, a 7-day free trial of the PolarDB for PostgreSQL (PolarFlex) Single Node Edition is available, after which rate limiting is automatically applied.

Q: What deployment methods does PolarDB for PostgreSQL (PolarFlex) support? How is it billed?

A: PolarDB for PostgreSQL (PolarFlex) supports Single Node Edition and Primary/Standby Edition. Primary/Standby Edition supports one primary node with one or more standby nodes. Billing is based on the number of licenses. Each node in a cluster consumes one license. For pricing details, see the billing rule.

Q: Which domestic chips and operating systems does PolarDB for PostgreSQL (PolarFlex) support?

A: We have confirmed compatibility with mainstream chips and operating systems. For chips, we recommend Hygon and Kunpeng. For operating systems, we recommend Anolis OS, UnionTech OS, and Kylin OS.

Q: Does PolarDB for PostgreSQL (PolarFlex) support distributed edition?

A: Yes, it does. Deployment differs from other editions. If needed, contact us.