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Overdue payments

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When an Alibaba Cloud account has overdue payments, all pay-as-you-go PolarDB-X instances under that account become overdue. Subscription instances with auto-renewal enabled are not affected until the next subscription period starts.

Warning

Alibaba Cloud sends notifications before your instance becomes overdue. To avoid business interruptions, add funds to your account as soon as possible.

Pay-as-you-go instances

After your account becomes overdue, pay-as-you-go instances remain available for 15 days, are locked for the next 15 days, and are permanently released on day 31.

State

Procedure

If your Alibaba Cloud account has an overdue payment, all pay-as-you-go instances in the account enter an overdue state.

  • If the overdue amount is within your service suspension protection quota, your instances are not suspended. During this period, you will receive a daily text message reminder.

    Note

    Alibaba Cloud provides the extended suspension-free benefit. When a pay-as-you-go resource is overdue, you can continue to use cloud services for a certain amount or duration. Normal fees apply during the extended period. For more information, see Extended Suspension-Free Benefit.

  • If the overdue amount exceeds your service suspension protection quota, Alibaba Cloud suspends your instances and stops billing. The instances enter a locked state and cannot be accessed.

While the instances are in a locked state, top up your Alibaba Cloud account. After you top up your account, the instances are unlocked and resume normal operation.

A PolarDB-X instance will be released on the 16th day after it is suspended.

PolarDB-X instances cannot be recovered after they are released.

After a PolarDB-X instance is released, cross-region backup data is retained for the retention period you specified. If a new instance meets the conditions for cross-region recovery, you can restore the data to the new instance during that period.

Subscription instances

Subscription instances with auto-renewal enabled are not affected by account overdue payments until the next subscription period starts.

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