For alerts that remain unresolved, you can use escalation notifications to remind contacts to resolve them promptly. After you add an escalation policy to a notification policy, the system sends alert information to the specified contact using your selected notification method. This prompts the contact to take the necessary action to resolve the issue.
Prerequisites
You can create a contact. For more information, see Create a contact.
Create an escalation policy
Log on to the Managed Service for Prometheus console.
In the navigation pane on the left, choose .
On the Escalation Policies page, click Create Escalation Policy in the upper-right corner.
In the Escalation Rule section, enter a name for the escalation policy in the text box at the top.
In the Escalation Rule section, set the notification conditions. The system sends an escalation notification if an alert is not claimed or resolved within a specified period. For example, an escalation notification is sent if an alert is not claimed for 10 minutes.
In the Escalation Rule section, click Add Notification Recipient. In the new notification recipient section, select a recipient and a notification method.
Click +Add Rule to add an escalation rule.
Parameter | Description |
Notification Recipient | Set the recipient to a contact, contact group, DingTalk group, or on-call schedule.
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The supported notification methods are DingTalk, email, WebHook, text message, and phone call. You can select multiple methods. Note Contacts with unverified phone numbers cannot receive phone call notifications. To verify a phone number, see Verify a phone number. | |
Notification Period | During the notification period, the system repeatedly sends notifications for alerts that meet the specified conditions. |
Repetitions | The number of times to resend the alert notification. When the alert no longer meets the notification conditions, the notification is no longer sent. Note The alert is sent at least once. If you set this parameter to 0, the alert is still sent one time. |
After you complete the settings, click Save.
Manage escalation policies
After you create an escalation policy, it appears in the Escalation Policies list. You can manage the policy from the Escalation Policies list as follows:
Click the More icon next to the policy name and select Edit, Disable, Enable, Copy, or Delete.
Click an escalation policy. On the page that appears, click the corresponding icon in the upper-right corner to edit, refresh, copy, or delete the policy.