RCB Manage Subscriptions and Seat Plans-RaaS Call-阿里云帮助中心

The Subscription page consists of three sections: Product Overview, Subscription Details, and Subscription History.

Entry point: After logging in to the console, choose Subscription and Usage > Subscription in the left navigation pane.

The Subscription page is accessible only to the organization owner and serves as the only billing entry point in the entire system. Organization administrators, workspace administrators, and regular members cannot see this menu item. Organization administrators are responsible for operations and organizational structure management and are not involved in any billing operations.

Product Overview

The top of the page displays a product card for each commercial product.

Product Card	Description
Seat (with line) / Seat (BYOL)	Concurrent seat plan that includes call duration and invalid call count quota.
Call Minute Booster Pack (with line) / (BYOL)	Supplements call duration and invalid call count quota.
Invalid Call Count Pack	Supplements invalid call count quota.

The following fields are displayed on the product card:

Field	Description
Seats / Quantity	The seat card displays the number of concurrent seats; the booster pack card displays the number of packs.
Unassigned	An orange badge indicating the number of purchased but unassigned instances. Hover over it to see which specific instances are unassigned.
Nearest Expiration Date	The earliest expiration date among all subscriptions under this product. The corresponding quota becomes invalid after expiration.
Call Duration	Remaining / Total (minutes) with a consumption progress bar. This row is not shown for Invalid Call Count Packs.
Invalid Call Count	Remaining / Total (count) with a consumption progress bar.

Quota calculation: The numbers on the product card represent the aggregate quota of all instances under the current product, without cross-cycle accumulation. To view the quota of an individual instance, refer to the Subscription Details section below.

Two action buttons are available at the bottom of the product card:

Assign Seats / Assign

Click Assign Seats (or Assign for booster pack cards) to navigate to the Workspace Management page, where you can assign seat instances or booster packs to specific workspaces. Newly purchased resources default to an unassigned state. After being assigned to a workspace, workspace members can start using the workbench. For detailed procedures, see Workspace Management.

Purchase More

Click Purchase More to navigate to the order page and buy additional seats or booster packs for your team. Renewal, upgrade, and other instance-level operations are available per row in the Subscription Details section below.

If a product has not been purchased yet, the corresponding product card displays an empty state with a Subscribe Now button.

Subscription Details

The Subscription Details section uses tabs to switch between products (the number after the tab name indicates the instance count for that product), listing the configuration and quota of each instance.

Column	Description
Instance ID	The unique identifier of the seat instance or booster pack instance.
Seats	The number of concurrent seats. This column is available only on the seat tab.
Call Duration (Minutes)	Displayed in the format "Used x / y", with the start and end dates of the current cycle and a consumption progress bar.
Invalid Call Count	Displayed in the same format as Call Duration, with the unit being count.
Assignment Status	Assigned / Unassigned.
Workspace	Displays the workspace name when the instance is assigned.
Expiration Date	The expiration date of the instance (subscription).
Auto-Renewal	The auto-renewal toggle. This column is available only on the seat tab.
Actions	Upgrade / Renew with Changes / Renew. This column is available only on the seat tab.

Upgrade / Renew with Changes / Renew

All three are instance-level operations. Click any of them to navigate to the order page to complete payment:

Action	Applicable Scenario
Upgrade	Increase the specifications within the current cycle (such as adding concurrent seats) without extending the validity period.
Renew with Changes	Adjust specifications while extending the validity period.
Renew	Extend the validity period only, without changing specifications.

Auto-Renewal

Toggle the Auto-Renewal switch to navigate to the renewal page and enable it. We recommend enabling auto-renewal for seats that will be used long-term to avoid service interruption upon expiration.

Once auto-renewal is enabled, the toggle is locked and cannot be clicked. To disable it, go to the Alibaba Cloud Billing Center.

Subscription History

The bottom of the page displays historical orders. You can search by Order ID and filter by Transaction Type (New Purchase / Renewal / Upgrade / Refund), Payment Status (Paid / Unpaid / Canceled), and Date Range.

Column	Description
Order ID	The unique order number.
Instance ID	The instance associated with the order. If an order contains multiple instances, they are displayed in separate rows.
Plan	The purchased product name.
Transaction Type	New Purchase / Renewal / Upgrade / Refund.
Payment Time	The time when payment was completed.
Payment Status	Paid / Unpaid / Canceled.
Amount Due	The order amount.
Actions	View Details, which opens a drawer displaying the Order ID, Plan, Transaction Type, Payment Status, Order Time, Payment Time, Amount Due, and Instance ID.

An Request Invoice link is available in the upper-right corner of the page. Click it to navigate to the Alibaba Cloud Billing Center.

Common Operation: Replenish Quota for a Team Running Low

On the Organization Usage page, identify that a workspace is about to exhaust its quota.
Go back to the Subscription page and check whether the corresponding product card has any Unassigned remaining capacity:
- If there is unassigned capacity: Go to Workspace Management and assign it to the workspace directly.
- If there is no unassigned capacity: Click Purchase More on the product card to place an order first, then assign it.
If the issue is insufficient seat concurrency (rather than insufficient call minutes), find the corresponding instance in Subscription Details and use Upgrade to increase the specifications.