View business overview

The console overview provides a global view of your business operations. On this page, you can:

• View purchased skills and their running status.

• Check the plan expiration date and renewal status to avoid service interruptions.

• Monitor the remaining call duration and plan resources in advance.

• Track today's real-time outbound call data to stay informed of current business conditions.

• Analyze recent business performance trends and optimize outbound call strategies.

Access: After logging on to the console, select Overview in the left-side navigation pane.

View purchased skills

The Purchased Skills section displays the business skills you currently own and their running status, helping you quickly understand skill usage.

• Active: Displays the number of skills that are currently running normally. Click a skill name to go to the skill details page.

• Inactive Skills: Displays the number of skills in draft or under review status.

To manage business skills, select Business Skills in the left-side navigation pane. For more information, see Manage business skills.

Monitor plan status

The Purchased Plans section displays the running status and resource information of your current plan:

• View plan information

  • Number of agents: Displays the number of agents you purchased.

  • Call duration: Displays the total call minutes in the current billing cycle.

  • Booster packs: Displays the remaining minutes of purchased booster packs.

  • Voice packs: Displays the number of configured voice pack types.

  • Total validity period: Displays the valid time range of the plan.

• Plan renewal and upgrade

  When the remaining time of your plan is less than 30 days, the system displays a prominent renewal reminder. You can renew or upgrade your plan in the following ways:

  • Click the Renew button to go to the renewal order page, where you can select the renewal duration and complete the payment.

  • Turn on the Auto-Renewal switch to enable the system to automatically deduct payment and renew the plan upon expiration to avoid service interruptions.

  • To increase the agent capacity, click the Upgrade button to add more agents. The system will proportionally increase the call duration.

Manage call duration

The Current Cycle section helps you monitor resource usage in the current billing cycle:

• Switch between tabs to view different types of resource data: Agent Call Duration, Booster Packs, and Invalid Calls.

• The progress bar visually displays the ratio of used to remaining minutes.

• The bottom of the page displays the start and end time of the current cycle.

View real-time data

The Real-Time Monitoring section displays the core metrics of the current outbound call business:

• Agents in Current Tasks: Displayed in the format agents in current tasks / total agents, helping you understand resource utilization.

• Today's Call Volume: The total number of completed calls today.

• Average Connection Rate: The ratio of connected calls to total dialed calls, reflecting outbound call quality.

• Average Call Duration: The average duration of successfully connected calls.

Analyze business trends

The Performance Trend Chart section allows you to analyze historical data and optimize outbound call strategies.

• Filter by view dimension and time range: Use the drop-down lists to select a view dimension (by cycle) and a time range (such as the last 12 cycles).

• Interpret chart data:

  • Bar chart: Displays the call volume.

  • Line chart: Displays the connection rate %.

• Apply trend analysis:

  • Identify business peak and off-peak periods.

  • Discover patterns in connection rate changes.

  • Provide data support for optimizing outbound call strategies.

FAQ