Keyboard input FAQ and limitations

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Characters are missing from the input

To fix this, add the English input method.

Procedure:

  1. In Windows, go to Settings > Time & Language to check if English is missing from the Preferred languages list.

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  2. Click Add a language and select English (United States).

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  3. After the installation, English will appear in the Preferred languages list.

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Limitations of driver input

Because the driver input feature relies on the Windows PS/2 keyboard device driver, it has the following limitations:

Warning
  • Input characters: Only English letters (uppercase and lowercase), numbers, and special characters on the keyboard are supported. You cannot input characters from other languages, such as Chinese.

  • Administrator privileges: You must run the Alibaba Cloud RPA Client as an administrator. For more information, see Run the client as a Windows administrator.

  • The driver input feature is not supported in Remote Desktop (RDP) sessions. This limitation applies to all Windows hosts, including physical machines and virtual machines such as ECS instances.