Billing

Billing rates by feature

For detailed deduction priority and process, see Credits Deduction Rules.

Seat subscription

Seat subscription is priced at ¥698/seat/month with 1,200 Credits included per month. Seat Credits reset automatically each month.

Seat allocation rules:

• Each member can be assigned at most one seat

• Members must be assigned a seat before they can use seat Credits, shared add-on package Credits, or free trial Credits

• Seats can be reclaimed and reassigned at any time without repurchasing

Shared add-on package

To add Credits available to the organization, the Owner can purchase shared add-on packages (see Manage Subscriptions). Add-on package Credits are shared across all seats in the organization.

Each shared add-on package is priced at ¥998/pack/month with 1,250 Credits included per month, valid for 12 months.

Free trial

Free trial Credits are granted automatically on first sign-in and never expire:

Credits are deducted in the order: Free Trial → Seat → Shared Add-on Package. See Credits Deduction Rules for details.

Subscription management rules

• Renewal: Renews all existing seats for one additional month simultaneously. Renewal only extends the subscription into the next billing cycle — it does not add Credits to the current month. To increase available Credits within the current month, purchase additional seats or a shared add-on package. Example: If your subscription expires on September 30 with 3 seats, renewal extends the expiry to October 31 for all 3 seats at ¥698 × 3 = ¥2,094.

• Add Seats: Purchase additional seats for your team. The expiry of newly added seats is aligned to the current subscription's expiry date, with fees prorated by remaining days. Example: If your subscription expires on September 1 and you add 1 seat on August 28 (4 days remaining), the fee is ¥698 × (4 / 30) ≈ ¥93.07.

• Refunds: Refunds are not supported for seat subscriptions or shared add-on packages. For special cases, please click here to contact us (top-right corner icon) for assistance.

• Pre-deduction: For document translation and video translation, Credits are calculated precisely based on word count, page count, or video duration and deducted at submission. Cancelled or failed tasks receive a full refund. For simultaneous interpretation, Credits are frozen based on the user-selected duration at session start and settled by actual duration; any difference is automatically refunded. Example: Starting a 2-hour SI session freezes 300 Credits (2 × 150). If the session lasts 1.5 hours, the actual cost is 225 Credits and the 75 Credit difference is automatically refunded.

Expense management

• Owners can view subscription status, renew, and purchase add-on packages via Manage Subscriptions

• RAM users require separate Alibaba Cloud BSS permissions to view or purchase subscriptions. See RAM User Access

Related pages

• Credits & Quotas — Learn about the Credits system and seat allocation

• Credits Deduction Rules — Understand deduction priority and process

• Manage Subscriptions — Manage subscription plans and order history