Indicates that the SAG device is disconnected from Alibaba Cloud.
Alert information
| Event name | Event level | Status code | Description |
| DeviceOffline | CRITICAL | offline | Device Offline |
Possible causes
The SAG device cannot access the Internet or is powered off.
Solutions
To handle this event, follow these steps:
- Check the connection to the Internet.
For example, check whether a laptop can access the Internet using the same network connection that the SAG device is using.
- Check whether the SAG device is powered off.
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