Release an SAG instance

SAG instance release rules

• SAG CPE and vCPE instances

  • To release an instance before it expires, submit a ticket to request a refund. The instance is automatically released after the refund is complete. For more information, see Refund Rules.

  • You can manually delete an instance in the console 7 days after it expires. For more information, see Delete an SAG CPE or vCPE instance.

• SAG app instances

  • To release an instance before it expires, submit a ticket to request a refund. The instance is automatically released after the refund is complete. For more information, see Refund Rules.

  • An SAG app instance is automatically released 7 days after it is stopped. For more information, see Overdue payments and expiration.

Delete an SAG CPE or vCPE instance

Before you delete an SAG instance, ensure the following:

• The SAG instance is not associated with any Cloud Connect Network (CCN) or virtual border router (VBR) instance. If it is, disassociate the network instance first. For more information, see Disassociate a network instance.

• The SAG instance has been in a locked state for more than 7 days due to an overdue payment. For more information, see Device Status Monitoring.

1. Log on to the SAG console.

2. In the top navigation bar, select the region.

3. On the Smart Access Gateway page, find the target instance. In the Actions column, choose > Delete.

4. In the Delete SAG Instance dialog box, confirm the instance information, and then click OK.