This topic describes how to configure call-attached parameter checks.
Feature description: This feature lets you perform flexible quality checks by integrating call-attached parameter fields from your system with your business fields. Supported call-attached fields fall into two categories: (1) Standard fields: Default system fields and 25 custom fields, such as agent name, agent ID, skill group name, and call type. (2) Additional custom fields: Fields passed in a large JSON object.
Configuration method: Select standard or additional custom fields, and then enter the corresponding parameters.
Example: A sales company requires different sales scripts for different regions. The system checks for sales script A in the South China and East China regions and for sales script B in other regions. In this scenario, the call-attached parameters can represent different lines of business, such as those defined by region.