You can configure allocation rules for review tasks. After a quality inspection, files that meet the specified conditions are automatically assigned to designated inspectors. This method is more efficient than manual assignment.
Procedure
Click the New Rule button above the list. In the window that appears, configure the conditions for the rule:
The data for the Skill group, Call type, Call duration, and Agent conditions is obtained from the request parameters that are passed when you upload a quality inspection task. Therefore, these conditions apply only to call center quality inspections and not to dataset quality inspections.
If an allocation rule includes multiple quality inspectors, one inspector is randomly selected for the assignment.
If multiple allocation rules are enabled, the best-matching rule is executed.
Conditions have an AND relationship. For example, a file is assigned to the selected quality inspector only when its skill group is 'Sales Group' and its call type is 'Outbound'.
Note: Allocation rules apply only to data created after the rule is enabled. You must manually assign any files that existed before the rule was enabled.
Other list operations
Enable/Disable: Disabled allocation rules are not used for automatic assignment.
Edit: Modify an existing allocation rule.
Delete: Delete an allocation rule. Deleted rules cannot be recovered.
Demonstration
In this example, we create two allocation rules:
A file is assigned to the quality inspector Meng Zhen if its skill group is 'Customer Service Group' and its call type is 'Inbound'.
A file is assigned to the quality inspector Yan Le if its skill group is 'Sales Group' and its call type is 'Outbound'.
We upload two files using the UploadAudioData.json API. One file is for an inbound call from the Customer Service Group. The other file is for an outbound call from the Sales Group. The automatic assignment results are shown on the Call Center Quality Inspection - Results page: