To stop using Security Center and get a refund, unsubscribe from your instance through the console. This topic covers refund types, what happens to your data after unsubscription, how to complete the process, and where the refund goes.
Each Alibaba Cloud account can use the five-day unconditional full refund option only once per calendar year (January 1 to December 31).
This topic describes how to unsubscribe from an entire Security Center instance. To receive a refund for only unused licenses or value-added services, downgrade the instance configuration. For more information, see Upgrades and downgrades.
Refund types
Security Center supports the following unsubscription types for international regions:
| Type | When it applies |
|---|---|
| Unconditional full refund | Within five days of purchase |
| Partial refund | After five days |
| Cancel an unactivated renewal | A renewal order that was paid but has not yet taken effect |
For the calculation rules and limits that apply to each type, see three cancellation typesCancellation policies.
Before you unsubscribe
Review what happens to your data before proceeding:
| Data type | What happens |
|---|---|
| Configuration data | Retained for 7 days after unsubscription. Renew within this period to restore access. |
| Log analysis data | Retained until 00:00:00 (UTC+8) on the day after unsubscription. Renew before that time to keep your log analysis data. |
If you want to keep your data, back it up before unsubscribing.
Unsubscribe from Security Center
Partial refund
Go to the Unsubscription Management page. Filter for your instance by Instance ID or Order Time.
On the Resource Unsubscription page, click the Unsubscribe Resource tab.
Click the Regular Cloud Resource tab, then select Partial Refund as the refund type.
In the Actions column for the target resource, click Unsubscribe Resource.
Read the unsubscription agreement, then select both checkboxes:
I have read the "Unsubscription Rules" and confirmed the refund amount
I have confirmed that data for the instance to be unsubscribed has been backed up and migrated
Click Unsubscribe. In the Confirm Unsubscription Information dialog box, set the Reason for Unsubscription and click OK.
(Optional) To track the request, go to the Resource Unsubscription page and click Unsubscribe Order Details.
Cancel an unactivated renewal
Go to the Unsubscription Management page. Filter for your instance by Instance ID or Order Time.
On the Resource Unsubscription page, click the Unsubscribe Renewal That Does Not Take Effect tab.
In the Actions column for the target resource, click Unsubscribe from Renewal.
On the Unsubscribe from Renewal page, confirm the resource information and set the Updated Expiration Time.
Select the checkbox for I have read the "Unsubscription Rules" and confirmed the refund amount.
Click Unsubscribe. In the Confirm Unsubscription Information dialog box, confirm the details and click OK.
Five-day unconditional refund
On the Resource Unsubscription page, click the Unsubscribe Resource tab.
On the Unsubscribe Resource page, click the Regular Cloud Resource tab and view the list of resources under 5-day Money-back Guarantee.
In the Actions column for the resource you want to unsubscribe from, click Unsubscribe Resource.
On the Unsubscribe Resource page, read the unsubscription agreement and related instructions carefully, then select the check boxes for I have read the "Unsubscription Rules" and confirmed the refund amount and I have confirmed that data for the instance to be unsubscribed has been backed up and migrated.
Click Unsubscribe . In the Confirm Unsubscription Information dialog box, confirm the resource information, set the Reason for Unsubscription, and then click OK.
Troubleshooting
Error: "Failed to obtain unsubscription resource information"
This error appears when the instance is in an abnormal state — for example, it has an overdue payment, is security-locked, or is undergoing a configuration change such as an upgrade or downgrade. Self-service unsubscription is not available in this state.
Refund destination
Refunds are processed within two business days after unsubscription is confirmed.
The refund generally goes back to the original payment method. If that fails, the amount is usually automatically credited to your Alibaba Cloud account balance.
For more details, see Initiate an unsubscription and Refund destination.
What's next
Upgrades and downgrades: Adjust the number of authorized licenses and value-added services without a full unsubscription.
Unsubscription rules and Unsubscription FAQ: General unsubscription rules and limits across Alibaba Cloud products.
Purchase Security Center: Review editions and pricing if you plan to repurchase.