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Alibaba Cloud and Salesforce have partnered to bring the globally acclaimed Customer Relationship Management (CRM) platform to customers in China. This includes Sales Cloud, Service Cloud, Commerce Cloud, and the Salesforce Platform. The platform allows your marketing, sales, commerce, service, and IT teams to work together from anywhere to deliver excellent customer experiences.
How Salesforce on Alibaba Cloud helps businesses in China
Meet compliance requirements
All Salesforce products in the Greater China region are maintained, operated, and sold by Alibaba Cloud. This helps you meet compliance and data residency requirements.
Integrate with key local ecosystems
Salesforce on Alibaba Cloud products integrate with local social and messaging platforms, payment services, Short Message Service, and map services. This enables you to serve customers through their most familiar channels.
Scalability, security, and stability
Salesforce on Alibaba Cloud is built on the Alibaba Cloud infrastructure and provides the scalability, security, and stability to meet your business needs.
Start building your China Customer 360
Learn which Salesforce products are available
Sales Cloud, Service Cloud, Platform Cloud, and products designed for the China market, such as Social Commerce and Social Marketing, run on Alibaba Cloud.
Start your migration journey
Salesforce on Alibaba Cloud requires a multi-organization architecture:
Determine your organization split method and data migration strategy.
Use Salesforce API tools and trusted SI partners to complete your migration.
Learn about the new features of Salesforce on Alibaba Cloud
Salesforce on Alibaba Cloud: CRM Feature Differences - Winter '26
Salesforce on Alibaba Cloud: product strategy and feature set
Internet Gateway (CXG) - Overview
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Salesforce on Alibaba Cloud CRM - Tenant activation