Refunds and unsubscriptions for Simple Application Server

In-use resource

You can unsubscribe from a resource in use in two scenarios:

1. Five-day unconditional refund: You can request a full refund for a new Simple Application Server instance within five days of purchase. Refund calculation: Refund amount = actual amount paid for the order.

   Important

   Each account is eligible for this type of refund only once per calendar year (from January 1 to December 31).

2. Partial refund: If a Simple Application Server instance is not eligible for the Five-day unconditional refund, you can request a partial refund. Refund calculation: Refund amount = actual amount paid for the order - Amount for used services.

   1. Actual amount paid for the order: This is the cash amount paid for the order and does not include the value of any coupon.

   2. Amount for used services = (Original order price / Actual subscription duration) × Usage duration.

      Important

      The usage duration is calculated in days from when the order takes effect. A period of less than one day is counted as one day.

Example 1: Standard refund

You purchase a Simple Application Server instance for one month (for example, a 31-day calendar month) at a price of CNY 34. You unsubscribe after 22 days.

• Actual amount paid for the order: CNY 34.

• Amount for used services: (CNY 34 / 31 days) × 22 days = CNY 24.12.

• Final refund amount: 34 - 24.12 = CNY 9.88.

Example 2: Promotional discount refund

You purchase a one-year Simple Application Server plan with an original price of CNY 540 during a promotion. You pay CNY 68 and request a refund after two months (60 days).

• Actual amount paid for the order: CNY 68.

• Amount for used services: (CNY 540 / 365 days) × 60 = CNY 88.76. Because 88.76 > 68, the refund amount is CNY 0.

• Final refund amount: CNY 0.

Pending renewal

If a renewal period has not yet taken effect, you can unsubscribe from the renewal order separately. For renewal periods that have already taken effect, the rules for unsubscribing from a resource in use apply. Refund calculation: Refund amount = actual amount paid for the renewal order.

Example: A Simple Application Server instance is set to expire on September 6. On August 28, you renew the instance for one month (the new service period is from September 6 to October 6). You can request to cancel this renewal order at any time before September 6 and receive a full refund.

In the Original Order Details pop-up window, you can view the associated orders: the new purchase order has a status of Effective and a refund type of Refund for Remaining Value; the renewal order has a status of Not Yet Effective and a refund type of Full Refund.