DocsICP FilingConsole
官方文档
首页

Instance health diagnostics

更新时间：
复制 MD 格式
产品详情
我的收藏

The instance health diagnostics feature lets you perform a comprehensive diagnosis of a Simple Application Server instance. It checks the status of computing, network, and storage services, along with configuration management. This helps you understand the health of your instance and promptly identify and resolve common problems.

Prerequisites

The Simple Application Server instance must be in the Running state.

Scenarios

You can use the instance health diagnostics feature to check the health of your instance in the following scenarios:

  • Troubleshoot problems: If you encounter a problem during instance operations, such as an abnormal network session, you can perform a targeted diagnosis to find a solution.

  • Perform regular checks: During daily operations and maintenance (O&M), you can check the overall health of your instance. This lets you find and handle abnormal situations promptly to avoid affecting your business.

Procedure

  1. Go to the Servers page in the Simple Application Server console.

  2. Click the instance ID on the card of the target Simple Application Server instance.

    Go to the Server Overview page.

  3. Click the Self-service Diagnosis tab.

  4. In the upper-left corner of the page, click Start Diagnosis.

  5. In the Instance Self-service Troubleshooting dialog box, click Start Diagnosis.

    The diagnosis takes a few minutes. When the Diagnostic Status changes from Diagnosing to Pass, the instance is healthy.

    Important

    • Only one diagnostic task can run on a Simple Application Server instance at a time. The interval between two consecutive diagnostic tasks must be more than 1 minute.

    • In the list of diagnostic reports, you can click the Filter icon next to Diagnostic Status to filter the reports by status. The Diagnostic Status can be Passed, Diagnosing, Diagnosis Failed, or Diagnosis Abnormal.

  6. In the Actions column of the target report, click View Report.

    The report page displays the specific diagnostic items. In the diagnostic report, you can click the tabs under Diagnostic Item Details to view the details and progress of each item. The diagnostic report contains the following information:

    • Basic information: Includes the resource ID, report ID, and diagnosis time.

    • Diagnostic result: If all checks are normal, the result is Pass. If abnormal items are found, the specific items and their solutions are displayed. You can use the solutions to resolve the problems.

    • Diagnostic item details: Includes the result for each item, which can be Pass, Abnormal, or Failed.

    You can use the diagnostic report to resolve the problems as follows:

    • For common problems, the instance health diagnostics feature provides descriptions and recommended solutions for each diagnostic item. You can use these recommendations to resolve the problems. For more information, see Diagnostic items and results.

    • If all diagnostic items in the report are normal but your instance is still experiencing a problem, click Submit Ticket. Provide the diagnostic results in the ticket to help us improve our instance diagnostics capabilities.

  7. (Optional) If a diagnosis is abnormal or fails, resolve the problem. Then, in the Actions column of the target report, click Re-diagnose.

References

Previous：Upload files to Simple Application ServerNext：Diagnostic items and results