Notification policy

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A notification policy controls how SLS delivers alerts — who gets notified, through which channels, and under what conditions.

When an alert is triggered, the notification policy manages the full delivery pipeline: it silences redundant alerts, deduplicates repeated incidents, merges related events, and dispatches the result to the appropriate notification channels — reaching specific users, user groups, or on-call groups.

A notification policy consists of four components:

Component

Role

Alert policy

Defines the conditions for triggering, silencing, deduplicating, and merging alerts

Action policy

Matches incidents to notification channels and recipients based on alert attributes

Content template

Controls the format and content of notification messages

Global default calendar

Sets the baseline schedule for when notifications are sent