Overdue payments

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Learn why overdue payments occur in Log Service, how service suspension works, and how to check your payment status.

Reasons for overdue payments

Log Service overdue payments occur for the following reasons:

Important

Log Service enters an overdue state if your account has an outstanding balance from either data write volume or feature usage charges. This places your entire Log Service account into an overdue state.

Service suspension policy

Warning

Overdue payments may cause service suspension. You will receive system notifications reminding you to make a payment. Settle overdue payments promptly to avoid interruptions.

If your Log Service account has an overdue payment, note the following:

  • If the overdue amount is within the limit of your overdue payment extension privilege, your service will not be suspended.

    Note

    Alibaba Cloud provides an overdue payment extension privilege that lets you continue using cloud services for a limited period or amount after pay-as-you-go resources become overdue. Billing continues normally during this period. The extension limit is not a cap on your total overdue amount. Your extension amount or duration is automatically calculated and updated monthly based on factors such as your historical spending. Overdue Payment Extension Privilege.

  • If your overdue amount exceeds the extension privilege limit, Log Service is automatically suspended. Storage charges continue to accrue, increasing the overdue amount.

  • If you pay in full within 7 days of suspension, Log Service is automatically reactivated. After 7 days, the service is considered voluntarily abandoned. Your Log Service Project will be released, and all its data will be permanently deleted. Billing continues until data is deleted. Delete your resources if you no longer need Log Service to avoid further charges.

Check overdue payments

  1. Log in to the Billing Management console.

  2. On the Home page, check the overdue payment amount in the Overview area.

    The Total Amount Due field shows the overdue amount. Click Make Payment to settle the balance.