Troubleshoot the "Customer.SyncData.NotReport" error

Problem

When you use Server Migration Center for a Linux operating system migration, the migration task may stall at 69% and return the "Customer.SyncData.NotReport" error.

Cause

During a Linux operating system migration, the migration source must restart to apply system upgrades. This restart temporarily takes the Server Migration Center client offline, which triggers the "Customer.SyncData.NotReport" error. The migration task resumes automatically after the migration source successfully restarts.

Solution

1. Log in to the ECS instance by using VNC in the ECS console to check its startup status. The initial restart on a Linux system updates software packages and can be time-consuming, typically taking about 20 minutes depending on the number of packages installed.

2. If the system fails to start after an extended period and the VNC window displays messages similar to the following, the restart may be stuck because an internal service failed to stop. In this case, restart the system from the ECS console.

   [    0.210706] RETBleed: WARNING: Spectre v2 mitigation leaves CPU vulnerable to
   RETBleed attacks, data leaks possible!
   [    1.973199] integrity: Unable to open file: /etc/keys/x509_ima.der (-2)
   [    1.973202] integrity: Unable to open file: /etc/keys/x509_evm.der (-2)

3. If the issue persists, contact technical support.