If you encounter issues such as an insufficient account balance or an overdue payment when sending messages, check your account balance and top up your account.
Overdue payment statuses
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Overdue status |
Resource status |
Actions |
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Overdue payment warning |
Bills are typically generated within four hours after a billing cycle ends. The system automatically deducts the billed amount from your account balance. If your account balance is insufficient, your account becomes overdue, and the system sends a notification to the mobile number or email address registered with your account. |
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Account overdue |
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If the service is suspended due to an overdue payment and you do not settle the payment, this may be considered a voluntary termination of Short Message Service. You will be unable to send messages. |
Check account balance
Go to Billing Management and view your account balance in the Overview section on the Overview page.
In the summary section, the Account Available Credit card shows your account balance.